Consumer & Community Banking Card Merchant Services
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a dynamic team dedicated to upholding the highest standards in vendor management and quality assurance. Make a meaningful impact by leading process improvements and empowering your team to deliver exceptional results.
Job Summary
As a Vendor Management Quality Review Manager in Card Collections you oversee a team of Specialists dedicated to verifying law firms adherence to quality assurance standards. You collaborate with internal and external partners drive process efficiency and address escalations with urgency and precision. Your leadership empowers your team to consistently deliver outstanding quality and performance.
Job Responsibilities
- Analyze daily operations workflows and trends to identify and implement process improvements.
- Perform root cause analysis and monitor law firm exceptions executing action plans as needed.
- Collaborate with Delivery Managers and business partners to resolve process gaps and system impediments.
- Prepare and deliver performance and quality reporting to senior leadership participate in audits and monitor key performance indicators.
- Train onboard coach and develop staff to foster a high-performing talent-driven culture.
- Take ownership of processes including design procedures monitoring and controls ensuring risk and control issues are escalated.
- Make metric-based and procedural decisions aligned with policies and develop action plans to improve performance.
- Drive continuous improvement by coaching employees on quality and data-entry accuracy.
- Foster an environment focused on risk management and operational excellence.
Required Qualifications Capabilities and Skills
- Bachelors Degree or equivalent work experience.
- Minimum 5 years of management experience including at least 4 years managing non-phone functions.
- At least 2 years of experience in litigation and legal processes.
- Proven ability to work independently and exercise sound fact-based judgment in complex situations.
- Experience working with Controls Compliance and Regulatory teams to ensure adherence to procedures and laws.
- Strong change management skills and adaptability in a fast-paced goal-oriented environment.
- Highly organized with strong analytical skills to interpret data and recommend process improvements.
- Excellent verbal written and presentation skills.
Preferred Qualifications Capabilities and Skills
- Knowledge of internal systems such as Integrated Collections & Recovery TSYS2 Convoke.
- Strong PC skills including proficiency in Microsoft Excel Outlook Word and LMM Suite.
Key Skills
- Bidding
- Accounting Tally
- ABB
- Infrastructure Development
- Barista
- Jni
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
