Genesys Developer

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Must be local to Lansing MI or Charlotte NC (need valid LinkedIn and Valid Local ID)

Job Title: Genesys Developer Local to Detroit MI / Charlotte NC Onsite interview Hybrid role

DAILY RESPONSIBILITES:

Design develop deploy and support constantly evolving IVR and Web Messaging based on business requirements

Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed

Work collaborative with other IT teams such as Middleware and Salesforce engineering

Responsible for working with agile team to create write and execute testing plans

Work with the development and operations teams to isolate troubleshoot and develop solutions for production issues

Qualifications and Education Requirements

Required BS/MS in Computer Science Engineering or related subject

Skill/Experience/Education

Mandatory Skills

REQUIRED SKILLS:

Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool

Design development and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers

Experience with implementation and consumption of API/Web Service back-end services (REST GraphQL Json)

Understanding of authentication methodologies (Oauth SAML)

Experience with Genesys configuration related to agent desktop scripts data tables schedules etc

Familiar with working using agile methodologies to work with stake holders to gather requirements develop and deploy solutions

Desired Skills

PREFERRED SKILLS:

NLU and Voice bot experience is a plus (Google Dialogflow Genesys Dialog Engine Bot Flows Amazon Lex)

Experience with implementation and supporting Genesys WFM and Reporting

Experience with Cyara Velocity and/or Cyara Cruncher testing tools

Experience with CICD pipeline tools such as Github BitBucket Jenkins Terraform CX as Code

If you are interested or have any references please share resume at

Must be local to Lansing MI or Charlotte NC (need valid LinkedIn and Valid Local ID) Job Title: Genesys Developer Local to Detroit MI / Charlotte NC Onsite interview Hybrid role DAILY RESPONSIBILITES: Design develop deploy and support constantly evolving IVR and Web Messaging based on bu...