Project Resource (L1 & L2 Support)

Modesto, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: Project Resource (L1 & L2 Support)

Location: Modesto CA

Duration: 12 Months

Description:

Need a project resource with the following skills-

Respond to and resolve support tickets for hardware software kiosk VMUs and other peripherals (Windows and Apple/Mac platforms).
Log track and update incidents and requests using IT service management tools (e.g. ServiceNow).
Install configure and maintain operating systems (Windows 10/11 macOS iOS) and standard applications (Microsoft Office 365 line-of-business software).
Set up computers monitors printers mobile devices and related peripherals for new and existing users.
Basic experience or understanding of user and device management using Active Directory Azure AD and Apple Business Manager.
Diagnose and resolve hardware and software issues escalate complex problems as needed with vendors.
Troubleshoot and resolve basic local network and connectivity issues (Wi-Fi LAN VPN network printers etc).
Track and maintain accurate records of IT assets including lifecycle management from deployment to decommissioning.
Ensure secure handling and disposal of hardware following organizational and security policies.
Maintain thorough documentation of incidents solutions asset inventory and standard procedures.
Ensure adherence to IT security policies and audit requirements.
Educate users on IT best practices data security and safe computing habits.
Provide basic IT training or user guides to empower end-users with self-service capabilities.
Collaborate with network infrastructure and remote support teams for escalations specialized troubleshooting and hands-on support as needed.
Assist with on-site data center activities such as unracking relocating and installing servers storage devices network equipment and UPS units as required.
Demonstrate excellent customer service communication and documentation skills.
Stay current with emerging technologies IT practices and security threats relevant to end-user computing.
Educate users on IT best practices data security and safe computing habits.
Provide basic IT training or user guides to empower end-users with self-service capabilities.

Title: Project Resource (L1 & L2 Support) Location: Modesto CA Duration: 12 Months Description: Need a project resource with the following skills- Respond to and resolve support tickets for hardware software kiosk VMUs and other peripherals (Windows and Apple/Mac platforms). Log ...

Title: Project Resource (L1 & L2 Support)

Location: Modesto CA

Duration: 12 Months

Description:

Need a project resource with the following skills-

Respond to and resolve support tickets for hardware software kiosk VMUs and other peripherals (Windows and Apple/Mac platforms).
Log track and update incidents and requests using IT service management tools (e.g. ServiceNow).
Install configure and maintain operating systems (Windows 10/11 macOS iOS) and standard applications (Microsoft Office 365 line-of-business software).
Set up computers monitors printers mobile devices and related peripherals for new and existing users.
Basic experience or understanding of user and device management using Active Directory Azure AD and Apple Business Manager.
Diagnose and resolve hardware and software issues escalate complex problems as needed with vendors.
Troubleshoot and resolve basic local network and connectivity issues (Wi-Fi LAN VPN network printers etc).
Track and maintain accurate records of IT assets including lifecycle management from deployment to decommissioning.
Ensure secure handling and disposal of hardware following organizational and security policies.
Maintain thorough documentation of incidents solutions asset inventory and standard procedures.
Ensure adherence to IT security policies and audit requirements.
Educate users on IT best practices data security and safe computing habits.
Provide basic IT training or user guides to empower end-users with self-service capabilities.
Collaborate with network infrastructure and remote support teams for escalations specialized troubleshooting and hands-on support as needed.
Assist with on-site data center activities such as unracking relocating and installing servers storage devices network equipment and UPS units as required.
Demonstrate excellent customer service communication and documentation skills.
Stay current with emerging technologies IT practices and security threats relevant to end-user computing.
Educate users on IT best practices data security and safe computing habits.
Provide basic IT training or user guides to empower end-users with self-service capabilities.