Head of Growth – SME Card-Linked Loyalty

About the Role
Were looking for a hands-on entrepreneurial growth leader to scale our SME card-linked loyalty product a first-of-its-kind solution that lets small businesses offer loyalty directly through their customers bank cards. This is a rare opportunity to build the full growth engine from acquisition to onboarding to long-term customer success behind one of the most exciting fintech products in the market.

What Youll Own
Full ownership of SME growth from strategy through execution.
Lead channel partner integrations commercial models and joint go-to-market plans.
Drive digital lead generation with marketing to deliver consistent high-quality inbound volume.
Build lead and inspire a high-energy telesales and onboarding team focused on conversion and retention.
Partner closely with operations to streamline onboarding and support processes finding fast efficient ways to service customers and create tight feedback loops.
Work hand-in-hand with product to translate customer feedback and partner insights into product improvements and new features.
Ensure our sales pitches scripts and materials evolve daily based on insights from customers data and the team.
Develop pricing models and partner revenue-share structures that balance rapid growth with sustainable margins.
Test new distribution ideas including a potential field-agent model to extend reach.
Manage acquisition efficiency across all channels with a sharp focus on CAC payback and retention.

Qualifications :

What Were Looking For

  610 years experience in growth sales or commercial leadership ideally in fintech SaaS or SME-focused products.
Proven ability to build and scale acquisition and customer success teams.
Strong commercial instincts skilled at structuring partnerships that drive reach and win-win value.
Deep understanding of growth metrics: CAC LTV funnel performance payback periods and churn.
Gritty creative and analytical you thrive on testing learning and adapting fast.
Natural leader who can motivate coach and scale a high-performing team.
Thrives in a startup environment resourceful adaptable and energised by building from zero to one.

Additional Information :

Why Join Us
Youll join a fast-moving fintech team on a mission to make loyalty effortless and impactful for small businesses. Youll own the full growth cycle from generating leads to ensuring merchants succeed and play a central role in shaping the product the customer experience and the go-to-market strategy. If you love ownership experimentation and building momentum this is your place to make an impact.

The perks at Yoyo:

• Group Risk insurance with Discovery Health.

• Learning & development opportunities

• Hybrid working arrangement.

• Flexible working hours.

• On-site barista with the best coffee in town.

• Subsidised and healthy meals at an in-house cafe

• Weekly socials & an annual social calendar to include the family.

• Employee wellbeing with Strove.

• Employee reward scheme with Zuzo.

• Generous leave policy.

Our Yoyo values we are looking for a team member that will always live out and demonstrate behaviours aligned to our values:

• Be extremely customer centric: in everything we do serve and delight our customers using data to continuously improve.

• Be a passionate team player: spiral up be positive bring momentum and energy to those around you leave ego at the door and be teachable.

• Be an owner: be accountable and take responsibility. Find solutions learn from your mistakes and own tasks to completion.

• Be world-class at speed: delivering world leading solutions that delight our clients and customers.

• Be curious and creative: constantly innovating exploring learning stretching ourselves pushing the boundaries and thinking out of the box

Remote Work :

No

Employment Type :

Full-time