Operations Analyst

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy. Weve assessed over 1 billion consumers across four countries and were on a mission to provide 100 million credit lines using the power of AI and Big Data.

How Youll Make an Impact

Were looking for two (2) proactive Operations Analysts to set up run and continuously improve our data operations.

Youll keep pipelines and portals reliable ensure lead flows and enrichments are timely and accurate and produce clear operational reporting so our telesales and product teams can move fast with confidence.

Youll work closely with analysts engineers and operators to identify issues early address root causes and elevate operational excellence.

What Youll Do

• Configure and maintain lead intake routing and enrichment flows.
• Own daily lead allocation/reallocation to meet SLAs.
• Run enrichment jobs and health checks; resolve anomalies quickly.
• Reconcile AGI product data (inputs outputs transactions) and close mismatches.
• Maintain the telesales portal (access views widgets permissions).
• Ship daily/weekly ops dashboards; set alerts for freshness volume and error rates.
• Keep SOPs/runbooks current; drive RCA and prevention for data issues.
• Propose small process/tooling improvements to reduce manual work.

What Were Looking For

• 13 years in operations/data ops/business ops/RevOps or similar.
• Solid SQL (joins windows aggregations) and spreadsheets; one BI tool (Metabase/Power BI/Tableau/Looker).
• Basic ETL/ELT knowledge; able to read job logs and triage incidents.
• Meticulous responsive calm under pressure; strong ownership mindset.
• Clear written updates and concise documentation.

Our Core Values

• Extreme Ownership: You keep operations green escalate with solutions and close the loop.
• Insight-Driven: Facts over opinions; your reports and guardrails are the source of truth.
• Audacity: You simplify messy workflows and arent afraid to rewire broken processes.
• Mindfulness: You design with users in mind and reduce cognitive load for your stakeholders.

What Success Looks Like (90180 days)

• 99% on-time lead allocation/enrichment.
• 0.5% AGI reconciliation mismatch with documented RCA.
• Data-quality checks (null/duplicate/outlier) added to enrichment with alert thresholds.
• Live ops dashboards with guardrails and automated alerts.

Growth path

Master operations here and grow into Data Analyst (insights experimentation modeling) or Operations Engineering (automation & tooling).

What We Offer

Join our vibrant team and enjoy:

• Competitive compensation including 13th-month salary and performance bonuses.
• Comprehensive health carefor you and your dependents.
• Generous leave policiesand flexible work hours.
• ConvenientDistrict 1 office location(next to a future metro station).
• Onsite lunch with multiple options.
• Grab for work allowance and fully equipped workstations.
• Funteam-building activities sponsored sports clubs and Thursday happy hours.
• Unlimited free coffee tea snacks and fruit.
• A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

At Trusting Social we live byownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology we invite you to be part of our rockstar team!

For more information about us please visit our website: Experience:

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