Team Leader Customer Care Center

Bornem - Belgium

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Lead with Purpose in the HVAC Industry

Are you ready to shape the future of customer experience in a global HVAC organization Do you thrive on leading a team driving performance and delivering exceptional service If youre a strategic thinker with a passion for people and process excellencethis is your moment.

Your Impact

As our Team Leader Customer Care Center youll be at the heart of our customer operations guiding a dedicated team of 3 professionals. Youll ensure smooth day-to-day operations while championing service excellence commercial growth and team development. Your leadership will directly influence customer satisfaction internal collaboration and our bottom line.

Youll collaborate closely with the Head of Sales and play a key role in shaping our commercial strategy. From optimizing workflows to inspiring your team youll be empowered to make a real difference.

What Youll Own

Customer Operations: Oversee order processing complaint resolution calibration workflows and Pneumatex maintenance contracts.
Commercial Growth: Drive cross-selling across Heimeier TA and Pneumatex; support quotation reviews and demand planning.
Strategic Insight: Spot market trends shape actionable strategies and report directly to the Management Team.
Process Excellence: Streamline planning team collaboration and CRM (Salesforce) data management.
Team Leadership: Lead coach and develop your team through daily guidance performance reviews and growth plans.

What You Bring

Industry Experience: Background in HVAC or a similar technical field with proven leadership in customer service.
Education: Technical-commercial profile with 5 years of relevant experience.
Languages: Fluent in Dutch and English.
Skills & Traits:
Strong communicator with commercial acumen
Technically savvy and analytically sharp
CRM (Salesforce) and Excel proficiency
Proactive customer-focused and results-oriented

Your Superpowers

Planning & organizing
Stakeholder management
Accuracy & reliability
Sales-driven mindset
Analytical & solution-focused
People-first leadership

What We Offer

A high-impact role with autonomy and visibility
The chance to grow a team and shape processes
A vibrant international work environment
Competitive salary and comprehensive benefits

Ready to Lead the Change

Apply now and become our next Team Leader Customer Care Center. Lets build something exceptional together.

Lead with Purpose in the HVAC IndustryAre you ready to shape the future of customer experience in a global HVAC organization Do you thrive on leading a team driving performance and delivering exceptional service If youre a strategic thinker with a passion for people and process excellencethis is you...