Job Description:

DIVISION: Information Technology Services (ITS)

DEPARTMENT: ITS Infrastructure/Unified Communications

BASIC FUNCTIONS: The Network Technician will assist in installing and maintaining Network and Voice Hardware and Software.

• Assist in the implementation and documentation of any network hardware and software to include but not limited to:

  • Routers Switches Wireless Controllers Wireless Access Points Unified Communication Controllers & Endpoints

  • Cisco Catalyst Center Cisco Umbrella Cisco ISE Avaya IP Office HPE Aruba Mobility Manager

• Assist in Network/Voice Installs Upgrades and Moves.

• Maintain accurate network/voice hardware software and license inventory.

• Ensure security measures using ITIL processes for voice and data networks.

• Work with ITS team members to identify and solve infrastructure challenges.

UNUSUAL WORK CONDITIONS: Must be able to operate a motor vehicle and have a valid CT Drivers License. Must be able to lift 50 lbs. climb ladders and be familiar with working in areas under construction.

EDUCATION: Bachelors Degree in a related field OR Associates degree in a related field with two (2) years experience supporting data and voice networks.

EXPERIENCE:

• Must possess a working knowledge of Network & Voice Technologies.

• Minimum of 2 years of experience in a technical support role

• The ideal candidate will have excellent interpersonal skills and the ability to work as part of a larger team for the Universitys greater good.

• Must possess an excellent customer service orientation toward staff and campus users.

• Must be a motivated self-starter especially in learning new hardware and technology.

PREFERED EXPERIENCE:

• Experience with Cisco Networking Avaya VoIP and HPE Wireless Networking

• Experience with Cisco Catalyst Center Cisco Umbrella Cisco ISE Avaya IP Office HPE Aruba Mobility Manager

• A current entry-level Cisco certification CCT CCNA or Network

SUPERVISION OF PERSONNEL: None

REPORTS TO: Director of Infrastructure Services

• To document analyze troubleshoot install maintain and upgrade campus Network systems including the Cisco data network and Avaya voice systems.

  • Stay current with a variety of the fields concepts practices and procedures.

  • Inform peers and the Director of any changes in the field.

  • Assist carriers with installing new voice and data circuits.

  • Assist with configurations for buildings and new offices.

  • Respond to trouble calls from campus users.

  • Troubleshoot via telephone office visits or remote monitoring.

• To be an active partner with our University Community.

  • Promote an image of efficiency and courtesy throughout the University community consistent with the ITS departments goals and mission.

  • Attend seminars and related meetings to enhance knowledge and communication skills.

  • Participate in regularly scheduled staff meetings.

• To promote safe and secure working conditions.

  • Promote the proper utilization of equipment and materials.

  • Report any unsafe working conditions immediately to the supervisor.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work employees perform within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Category:

Performs such other duties responsibilities and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties responsibilities activities and/or qualifications required or expected of employees assigned to this job. Duties responsibilities and activities may change and new ones may be assigned at any time with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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