Manager Service Department Quoting

Knoxville, TN - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Knowledge and Skill Requirement(s):

Quoting experience for heavy equipment rebuilds and certified rebuilds.

Proficiency in Microsoft Office.

Promotes positive team environment in a managerial capacity.

Preferred Qualification(s):

Minimum of 3 years experience in service quoting product support or a related role within heavy equipment or machinery industries.

Strong analytical skills and attention to detail.

Excellent communication and interpersonal abilities.

Ability to work independently and manage multiple priorities.

Technical understanding of Caterpillar products and repair processes.

Essential Job Functions:

Expand Repair Option Offerings: Increase the range and detail of repair options including comprehensive repair descriptions and standards by identifying target machine models based on machine population data and dealer operational requests.

Pricing Accuracy: Continuously compare repair option pricing to actual customer repair work making necessary adjustments to maintain pricing accuracy and competitiveness while maintaining OEM standards.

Autonomous Product Support Development: Independently develop all product support service options including repair options preventative maintenance (PM) pricing and Total Maintenance & Repair (TM&R) contracts with minimal supervision and a high degree of accuracy.

Monthly Pricing Updates: Perform monthly updates to all repair and PM option pricing and ensure timely communication of changes to operations teams.

Quote Tracking: Track all service quotes including those waiting in process and closed to maintain visibility and accountability throughout the quoting lifecycle.

Sales Support: Assist Product Support Sales Representatives (PSSRs) Machine Sales Department and manage the Quoting team members in preparing and presenting contract proposals to customers.

Regular Pricing Updates: Supply with up-to-date pricing information on component repair options preventative maintenance machine/welding shop services and undercarriage repairs.

Enroll certified rebuilds into Caterpillar database.

Financial Reporting: Deliver accurate and timely reports on the financial performance of TM&R contracts to management.

Information Management: Ensure continuous growth and maintenance of repair option information storing and updating data in Caterpillar systems Stowers ERP (DBS) and company intranet applications.

Prepare to have other management and work responsibilities as the business grows.

Leadership Responsibilities:

Promote a culture of safety accountability and continuous improvement.

Provide strategic direction mentorship and coaching to Quoting team members.

Set clear goals and expectations regularly evaluate performance and provide constructive feedback.

Identify development opportunities and support Quoting team members in their professional growth.

Lead by example demonstrating integrity accountability and commitment to excellence.

Address conflicts or challenges proactively to maintain a productive work environment.

Physical and Mental Requirements:

Ability to sit for extended periods.

Mental agility to manage multiple tasks and respond quickly to changing conditions.

Occasional lifting of office supplies (up to 25 lbs).

High level of concentration and attention to detail.

Work Environment:

Office-based with frequent communication.

Fast-paced and dynamic with occasional exposure to outdoor conditions.

The Service Quoting Manager reports directly to the Service Operations Manager and works closely with Sales Operations and Product Support Sales Representatives.

Required Experience:

Manager

Knowledge and Skill Requirement(s): Quoting experience for heavy equipment rebuilds and certified rebuilds. Proficiency in Microsoft Office. Promotes positive team environment in a managerial capacity.Preferred Qualification(s): Minimum of 3 years experience in service quoting product support or a...