Summary
At Agility Medical Group operational excellence is how we fulfill our mission to help patients Get Back in the Game of Life. As the Business Operations Manager you will be a key strategic leader working closely with the President to improve systems empower teams and elevate performance across the organization. You will ensure our workflows technology data and communication structures support scalable growth and an exceptional patient experience.
This role is ideal for a leader who loves transforming complexity into clarity coaching others to succeed and building the operational foundation that supports strong patient care.
What Youll Do
Systems & Workflow Optimization
Lead the development documentation and improvement of operational processes across all departments
Champion and support the adoption of new technology solutions including AI and clinical systems
Identify inefficiencies and implement continuous improvement initiatives
Ensure compliance and consistency in execution across locations and teams
SOP and Training Ownership
Create and maintain clear Standard Operating Procedures and visual work instructions
Build training programs that support onboarding skill development and cross-training
Monitor utilization and communicate updates as processes evolve
Leadership & Collaboration
Partner with team leads to support engagement accountability and communication
Help build a culture rooted in transparency teamwork and integrity
Facilitate alignment and productive problem-solving across operations billing service and sales teams
Data & KPI Performance Management
Define track and report on key operational performance metrics
Ensure accuracy and consistency of data used for decisions
Provide insights that lead to proactive improvement initiatives
Strategic Execution
Drive projects that support company growth cost-effectiveness and operational readiness
Bring forward ideas that enhance productivity quality and scalability
Other responsibilities may be assigned to support business needs.
Work Environment & Physical Requirements
Primarily office setting with occasional warehouse or clinic involvement
Ability tolift upto 50lbsand travel locally as needed
Schedule & Compensation
Full-time: Monday to Friday 8 am to 5 pm
Salary: $70000 $80000 annually
Comprehensive benefits packageand company bonus structureavailable
Qualifications
5 years in operations systems or leadership roles
Proven experience improving workflows and leading cross-functional change
Proficiency in Microsoft 365 and common business platforms; Brightree CRM and Power BI tools preferred
Strong communication and team collaboration skills
Analytical thinker with a love for organization and structured problem solving
Ability to lead with accountability compassion and mission-minded focus
Bachelors degree preferred
Required Experience:
Manager