Steward

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Responds positively to requests for assistance from customers employees and visitors using clear and professional communication to facilitate problem resolution. Responds to customer satisfaction both urgent and routine requests within established guidelines of the department. Escalates customers complaints to Supervisor/Manager.

• Promotes a positive work environment and contributes to a dynamic team-focused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Contributes towards improvement of department scores for employee engagement i.e. peer-to-peer accountability.

• Works various stations during the dishwashing operation (unloads food trucks sorts rinses racks the tray components loads and unloads the dish machine). Transports clean tray components to the designated areas throughout the central kitchen

• Washes and sanitizes the equipment floor and walls in the dish room and adjoining areas in the kitchen. Transports trash garbage cardboard and supplies to assigned areas.

• Works in the pot room washing pots as assigned both manually and by machine in accordance with established procedures.

• Serves patient trays efficiently accurately and neatly. Follows proper procedure in loading and transporting of food trucks. Transports food carts and supplies to and from the kitchen.

• Assembles trays for patients on the Patient Tray line as needed. Plates established portions of foods as indicated on the patients menu.

• Follows correct procedures in cleaning of equipment and sanitation throughout the kitchen. Cleans carts equipment walls sweeps and mops floors and does special cleaning as assigned.

• Complies with standards of all regulatory agencies such as local Health Department Texas Department of Health federal and state regulatory agencies Hospital Quality Management committee and safety regulations.

• Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace.

• Practices good cost control through the proper supplies and equipment.

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks assisting coworkers as needed.

• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan (MDP) on an ongoing basis.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.) preferred

• One year experience in food service or housekeeping preferred

• Food Handlers Permit -- Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Working knowledge of Serve Safe guidelines and Health department standards

• Knowledge of kitchen/food service equipment and sanitation principles

• Demonstrates active listening skills giving full attention to what other people are saying

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since 1998 Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospitaltied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Reports best hospital rankings in 2020.With 316 operating beds 24 operating rooms and over 2400 employees Houston Methodist Sugar Land Hospital was designed to provide comprehensive personalized care for the community.