Mainframe Technology Support Lead
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As a Technology Support Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. Youll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. Youll work in a collaborative trusting thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.
Job responsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
- Lead incident problem and change management in support of full stack technology systems applications or infrastructure
- Ability to host and participate in bridge calls and communicate effectively to large group of individuals at all levels.
- Responsible for administering troubleshooting Mainframe related components.
- Ability to work in large collaborative teams to achieve organizational goals.
Required qualifications capabilities and skills
- Formal training or certification on software engineering concepts and 5 years applied experience
- 10 experience in operating and managing the operations of IBM z-Series environments
- Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management
- Understanding of infrastructure architecture including servers storage network database and application components.
- Extensive knowledge Replication technologies such as IBM CSM and GDPS
- Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades.
- Demonstrated understanding of security standards including a working knowledge of SSH protocol.
- Demonstrated working knowledge of transaction-based systems IMS CICS DB2 and WebSphere
- Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues.
- Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7.
- Demonstrated expertise in Incident/Problem/Change management process and procedures.
- Able to troubleshoot priority incidents facilitate blameless post-mortems and ensure permanent closure of incidents.
Preferred qualifications capabilities and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
- Knowledge in Site Reliability Engineering - Design code test and deliver software to automate manual operational work.
- Knowledge of multiple Batch Scheduling tools notably CA-7 Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)
- Conversant with Netcool support in a large-scale environment.
- Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture Development Stability & Continuous Improvement of Environment to advance the products vision and strategy to satisfy customer needs.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
