Assistant Operations Manager, Malaysia

The Assistant Operations Manager supports the SEA Distribution & Customer Service Manager in overseeing logistics operations and third-party logistics (3PL) providers in Malaysia. This role ensures timely and compliant inbound shipments accurate inventory control and effective Sales and Operations Planning (S&OP). The incumbent will drive operational excellence resolve logistics issues and contribute to continuous improvement initiatives across warehousing delivery and inventory management.

1. Logistics Operations
   • Monitor purchase orders and coordinate with global planning and shipping teams for timely inbound shipments.
   • Resolve shipping-related issues with freight forwarders.
   • Ensure accuracy of Advanced Shipping Notices (ASN) and shipping documentation.
   • Liaise with customs brokers to ensure compliance with local customs regulations.
   • Coordinate with 3PLs for timely receipt of shipments and resolve operational/system issues.
   • Manage 3PL relationships and drive cost reduction and service improvement initiatives.
   • Reconcile inventory between internal systems (Oracle) and 3PL Warehouse Management Systems (WMS).

   • Ensure compliance with Regulatory Affairs and Quality Assurance (RAQA) requirements.

2. Inventory Management
   • Maintain optimal inventory levels of finished goods to meet Customer Service and Days on Hand (DOH) targets.
   • Monitor and follow up on backorders and stock replenishment.

   • Perform month-end inventory reporting and reconciliation with Finance.

3. S&OP Planning
   • Support S&OP processes including data analysis forecasting and KPI tracking.
   • Collaborate with commercial teams to incorporate marketing plans into demand forecasts.
   • Analyze inventory gaps and coordinate with global planning teams to meet targets.
   • Identify and execute strategies together with sales team for excess or slow-moving inventory.

   • Prepare distribution networks for new product launches packaging changes and product discontinuations.

4. Documents & Data Maintenance & Enhancements
   • Prepare and analyze weekly/monthly operational reports to enhance efficiency.
   • Monitor 3PL KPIs and implement corrective actions as needed.
   • Drive continuous improvement initiatives to elevate service levels.
   • Create and update SOPs and work instructions for logistics processes.
   • Support budgeting forecasting and OPEX management.
   • Maintain Oracle data for product and customer master records.
   • Collaborate with IT teams for system testing troubleshooting and enhancements.
   • Lead vendor RFQ/RFP processes when required.

Travel: Once a week visit to 3PL (Shah Alam) to understand warehouse operations.

Knowledge Skills and Abilities:

• Strong interpersonal and communication skills (written and verbal).
• Proficient in logistics operations and inventory control.
• Skilled in data analysis and process mapping.
• Intermediate to advanced proficiency in Microsoft Excel Word PowerPoint and Visio.
• Fluent in English and Malay.
• Team-oriented customer-focused and able to perform under pressure.

Work Environment:

• Office-based role with prolonged computer use.
• Occasional evening conference calls with UK/US stakeholders.

Experience:

• Minimum 5 years of experience in supply chain logistics or 3PL management.
• Experience in S&OP or demand planning is an advantage.
• Familiarity with Oracle or SAP ERP systems is preferred.

Education:

• Bachelors degree in business administration Supply Chain Operations Management or related field.
• Equivalent experience may be considered.