Senior IT Engineer

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.

Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.

If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.

About the Role:

Glean is seeking a highly skilled Senior IT Engineer to lead and scale our IT infrastructure and endpoint management operations. This role will serve as the senior escalation point for complex IT issues across infrastructure identity and device management driving operational excellence automation and security across a cloud-native environment.
The ideal candidate will have deep hands-on expertise across enterprise IT systems strong automation and scripting skills and experience managing identity and access platforms like Okta Google Workspace and MDM solutions such as Kandji or Intune.

You will:

Act as the senior escalation point for complex IT issues across infrastructure identity and endpoint management.
Administer and maintain Okta Google Workspace and Kandji platforms ensuring security compliance and uptime.
Lead Proof of Concept (POC) projects for evaluating new IT and security solutions to enhance efficiency and scalability.
Monitor system performance conduct preventive maintenance and ensure timely patch management.
Perform root cause analysis for major incidents and implement long-term corrective actions.
Automate repetitive tasks using PowerShell Python or Bash to improve operational productivity.
Collaborate cross-functionally with Security HR and Finance for onboarding offboarding and lifecycle automation.
Enforce ITIL processes for Incident Problem Change and Asset Management.
Maintain comprehensive documentation SOPs and process workflows to ensure operational consistency.
Participate in policy implementation internal audits and compliance initiatives (ISO 27001 SOC 2).
Partner with vendors and internal stakeholders for system upgrades renewals and integrations.
Identify and drive process improvements to strengthen IT operations and service delivery.
Mentor L1/L2 engineers fostering knowledge growth and skill development across the IT team.
Track and report key operational metrics and improvement outcomes to management.

About you:

Bachelors degree in Computer Science Information Technology or related field (or equivalent work experience).
6 years of experience in IT infrastructure endpoint management and identity administration in a cloud-native enterprise environment.
Strong expertise across Windows macOS and Linux operating systems.
Deep knowledge of Active Directory DNS DHCP TCP/IP VPN and firewall fundamentals.
Proficiency in Okta administration SSO MFA lifecycle automation and application integrations.
Experienced in Google Workspace administration access management policies and configurations.
Hands-on experience with MDM solutions (Kandji Intune or Jamf) for endpoint management patch compliance and automation.
Proficiency in PowerShell Python or Bash scripting for automation reporting and workflow integration.
Familiarity with virtualization and cloud platforms (VMware Hyper-V AWS Azure or GCP).
Strong understanding of ITIL processes and ITSM tools (Jira Service Management ServiceNow or Freshservice).
Experienced in supporting ISO 27001 SOC 2 and internal IT audits.
Excellent analytical troubleshooting and problem-solving skills with a passion for operational excellence.
Thrive in a collaborative customer-focused and cross-functional environment.
Exhibit a proactive and ownership-driven mindset balancing both strategic initiatives and hands-on problem solving.
Demonstrate strong leadership and mentoring abilities to guide junior engineers and promote continuous improvement.
Communicate effectively with both technical and non-technical stakeholders.
Familiarity with cloud-native IT and security practices in GCP/AWS/Azure is a plus.
Certifications such as CompTIA Security Microsoft Certified: Modern Desktop Administrator Okta Professional or ITIL Foundation are an advantage.

Location:

This role is hybrid (3 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.

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Required Experience:

Senior IC

About Glean:Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 10...