New Participant Advocate

At Habitat Health we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes enabled by access to comprehensive health care. Habitat Health provides personalized coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (PACE) in collaboration with our leading healthcare partners including Kaiser Permanente.

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations.

Habitat Health is growing and were looking for new team members who wish to join our mission of redefining aging in place. To learn more visit.

Role Scope:

We are looking for candidates who can ensure new PACE participants have a smooth transition into the program immediately feeling a sense of belonging and caring. Specifically the New Participant Advocate seeks to understand a participants needs and expectations ensures care continuity develops a schedule that works for the participant and introduces the participant and their needs to the rest of the care team.

Key responsibilities:

• Program Welcome - Assist with participant onboarding and orientation into the PACE program serving as primary point of contact for first 30 days (or longer if necessary). Understand participants goals in joining the program. Conduct outreach calls or home visits to assess well-being and engagement. Encourage participation in activities therapy or support programs.

• Participant Advocacy - Advocate for participant preferences and rights within the care team. Ensure participants receive culturally competent and person-centered care. Help identify and overcome barriers to accessing services.

• Care Coordination Support - Help participants understand services at Habitat Health with partners (including Kaiser Permanente). Collaborates in scheduling medical appointments transportation and follow-ups. Coordinate with interdisciplinary team members as needed (doctors nurses social workers etc.) ensuring continuity of care.

• Communication Liaison - Serve as the main point of contact between new participants and the care team. Facilitate clear communication among participants caregivers and providers. Respond to new participants questions concerns and needs promptly.

• Documentation & Continuous Improvement - Maintain accurate records of participant interactions and support provided using our Electronic Health Record (Epic). Track participant progress concerns and follow-ups. Document social needs or care plan adjustments as needed. Identify and communicate trends in participant needs to center management resulting in more effective marketing/enrollment strategies and improved processes.

• Other duties as assigned

Qualifications:

• Strong organizational and communication skills

• A minimum of one year working with the frail or elderly or case / client management

• Aligns with our purpose and our values and is excited about living those out in daily practice

• Ability to work independently with influence

• Proof of valid CA drivers license personal transportation good driving record and auto insurance as required by State law.

Nice to have:

• Bachelors degree preferred

• Bilingual English/Spanish preferred

Compensation:

We take into account an individuals qualifications skillset and experience in determining final salary. This role is eligible for medical/dental/vision insurance short and long-term disability life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays. The expected salary range for this position is $23-$28 per hour and is a bonus eligible position. The actual offer will be at the companys sole discretion and determined by relevant business considerations including the final candidates qualifications years of experience skillset and geographic location.

Compensation:

We take into account an individuals qualifications skillset and experience in determining final salary. This role is eligible for medical/dental/vision insurance short and long-term disability life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays. The expected salary range for this position is $22 to $26/hour and is bonus eligible. The actual offer will be at the companys sole discretion and determined by relevant business considerations including the final candidates qualifications years of experience skillset and geographic location.

How Habitat Health supports you:

• Medical Dental and Vision plans with competitive coverage for employees and dependents

• Health Savings Account with employer contribution

• Flexible Spending Account

• 12 weeks of fully paid Parental Leave for birthing and non-birthing parents

• 401k with match

• CME and License Reimbursements for clinical team members

• Short and Long Term Disability

• Voluntary Life Insurance

• Paid Vacation Time

• Paid Sick Time

• 10 company holidays

• Employee Assistance Program with access to mental health programs legal and financial support and much more!

Vaccination Policy including COVID-19

At Habitat Health we aim to provide safe and high-quality care to our participants. To achieve this please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu we require either proof of vaccination or declination form and required masking while in participant locations as a safe as an essential requirement of this role. Requests for reasonable accommodations due to an applicants disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control PPE standards and vaccination requirements related to specific roles and locations as a condition of employment.

Our Commitment to Diversity Equity and Inclusion:

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications without regard to race color religion creed sex gender (including pregnancy childbirth breastfeeding or related medical conditions) gender identity gender expression sexual orientation marital status military or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified keeping with our commitment Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly if you require a reasonable accommodation to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact us at

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @ email addresses. If you feel that you have been the victim of a scam such as this please report the incident to the Federal Trade Commission by selecting the Rip-offs and Imposter Scams option: