Director of Administration & Business Processes

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Director of Administration and Business Processes will develop and manage all support services required for the Operations Control Center (OCC) to effectively oversee the movement of trains on all MBTA rail lines as well as the MBTA bus system-wide. The Director is responsible for designing developing implementing and leading business process improvement projects for the OCC related to budgeting staffing hiring workforce development safety service customer complaints and training.

This role will report to the Senior Director of the Operations Control Center and assist in developing department level goals and improvement plans including building and maintaining department-level KPls and metrics. This includes assisting OCC leadership in developing and refining business processes to facilitate continuous improvement. The Director of Administration & Business Processes will supervise staff with a similar focus (administrative analytics and project coordination roles) assisting OCC leadership in building out this function within the department.

Focus on OCCs process development data analytics and strategic planning to improve decision making.
Work with Sr. Director of OCC to modernize the OCC using data analytics and management review processes to improve service and system safety.
Lead in developing a strategy to define key performance indicators (KPls) for OCC with clear definitions milestones and metrics.
Lead the process for OCC leadership to develop track and make resource allocation decisions for the annual budget.
Review existing processes (safety business etc.) to determine efficacy and propose changes where appropriate and propose and lead changes where applicable.
Develop audits of safety processes as well as other business processes to be implemented by OCC staff and monitor audits to ensure compliance
Work with Directors Deputy Directors Supervisors Instructors and Dispatchers in OCC to manage continuous improvement projects enabling the department to reach its strategic goals.
Develop implement and continuously improve workforce for OCC coordinating with Workforce Planning department Human Resources and OCC and other Operations Leadership.
Coordinate with Training School to deliver and track training for OCC staff ensuring safety-critical training is scheduled and provided in a timely manner.
Coordinate with Workforce Planning Department to ensure employee hiring processes onboarding and performance management are executed accordingly.
Support the management and delivery of effective on-time completion of departmental and functional key initiatives programs and policies.
Prepare project-related correspondence reports charts and presentations utilizing Microsoft Word Excel Tableau and PowerPoint.
Coordinate with other operating and administrative departments as needed.
Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Physical Demands and Working Conditions
This position will work primarily in an office environment with occasional trips into the field which may require visits to stations the right of way and other work sites.
The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work all shifts and locations assigned or directed.
Available to work as per assignment by the MBTA twenty-four (24) hours per day seven (7) days per week as directed by supervisory staff for severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
Have the ability to work any and all shifts and/or locations assigned or directed.

Supervision

One (1) Administrative Assistant
May include additional professional or clerical staff and/or include management of work contractors

A Bachelors degree from an accredited institution.
Seven (7) years full-time (or equivalent part-time) experience leading managing designing and implementing business processes continuous improvement data analytics and project management across organizations
Five (5) years (or equivalent part-time) experience in people management and/or large-scale project leadership.
Demonstrated proficiency in business intelligence tools such as Tableau Power Bl etc.
Excellent organizational analytical confidentiality multi-tasking time management interpersonal and relationship-building skills
Ability to pass background screenings and the MBTAs drug and alcohol screening.
Handle sensitive and confidential information in an appropriate manner.
Ability to travel to locations throughout the MBTAs service area.
Proficiency with Microsoft Office suite.
Proven track record of collaboration transparency and problem-solving skills.

Preferred Experience and Skills
Two (2) years of full-time (or equivalent part-time) experience in the transit industry

A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
A masters degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.