Merchant Manager

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

About the Role

As a Merchant Manager you will play a key role in maintaining and growing relationships with our restaurant and retail partners on the Wolt platform. You will ensure that our partners remain active engaged and perform successfully by providing insights guidance and clear business operational recommendations that help them achieve their goals.

This role is ideal for someone who is sales-driven ambitious and eager to grow. You enjoy taking ownership building relationships and driving measurable results. You are confident using data to uncover opportunities and support your decisions and youre not afraid to lead operational projects that improve partner performance or internal processes.

What youll be doing

Day-to-day in this role youll be:

• Build and maintain strong relationships with a portfolio of merchants ensuring their satisfaction and long-term engagement with Wolt.
• Identify and act on business opportunities that strengthen partner performance and sales growth using data and insights to guide your actions.
• Guide partners on how to improve operational performance including staying online reducing rejected orders and maximizing revenue potential.
• Ensure merchants activate and use weekly performance reports understand them and apply insights to manage their staff effectively. Emphasize the importance of data visibility and accountability in daily operations.
• Encourage partners to follow best practices that lead to consistent results and improved customer experience.
• Take the lead on or actively contribute to projects that enhance partner performance or improve internal efficiency.
• Support partners with basic operational questions and collaborate with internal teams to ensure a smooth merchant experience.

Our humble expectations

• You have at least 24 years of experience in Sales Account Management or Customer-facing roles ideally in hospitality retail or a related B2B environment.
• You are sales-driven ambitious and self-motivated with a strong focus on achieving results.
• You are analytical and curious comfortable using data and reports to support your conversations.
• You have excellent communication and negotiation skills and can adapt your approach to different business owners.
• You are resilient and goal-oriented able to maintain focus and energy in a fast-paced environment.
• You keep a proactive approach not afraid to take initiative or lead small projects that improve performance and efficiency.
• You speak Czech or Slovak fluently and can communicate in English at a conversational level.

Most importantly be part of the team! As a team we do common things uncommonly well.

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.