Trainer (Repost)

Baltimore, MD - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Introduction

Marylands Family and Medical Leave Insurance (FAMLI) program makes sure all workers inMaryland have paid time off for medical and family reasons. FAMLI is a social insurancesystem covering 2.6 million workers and 180000 employers delivered as a digitally nativepublic-facing service. Were in the early stages of building something as big and asfar-reaching as unemployment insurance or a new health department. We know that deliveringservices primarily through a website over the Internet is a new way of doing business Training and Quality Assurance (QA) team is responsible for developing implementingand continuously improving the training programs and materials for the FAMLI Division. TheCustomer Care Employer Services and Claims and Benefit Payment staff will requirecomprehensive training on performing their job duties as well as using the Divisionstechnological platform and understanding the rules and regulations of the FAMLI programleading up to each phase of the FAMLI programs public launch. The Training and QA teamwill also ensure employees are performing their responsibilities according to the training.

Resumes can be submitted as additional information but the application must be fully completed to avoid rejection.

GRADE

LOCATION OF POSITION

100 S. Charles Street

Baltimore MD 21201

Main Purpose of Job

Family and Medical Leave Insurance (FAMLI) Division Trainers facilitate training across theFAMLI Services team. They help create and develop trainings for the Customer Care Claimsand Benefits Payment Management Employer Services and Insurance Plan Complianceteams in collaboration with the Training and Education Manager and FAMLI leadership. Theyalso work with the Quality Assurance team to evaluate employee compliance with and staff development is essential to the success of the FAMLI Division given theprograms reach and complexity. FAMLI Trainers are key to fulfilling FAMLIs mission toensure Maryland workers get paid when they need time to care for themselves or theirfamilies.

POSITION DUTIES

Duties of this position include but are not limited to:

Work with FAMLI leadership and the Training and Education Manager to create develop and continuously improve training materials and programs.

Maintain open communication with FAMLI Services management and team members to ensure that all needs are met.

Work with Quality Assurance and Services management to monitor and ensure employees are performing their responsibilities according to the training.

Conduct orientation programs and arranging on-the-job training for new hires.

Conduct refresher training for seasoned staff members.

Resolve any specific problems and tailoring training programs as necessary.

Schedule training classes to meet the needs of Customer Care Employer Services Insurance Plan Compliance Benefits Payment Management and Claims Management directorates.

Conduct surveys and evaluations to measure effectiveness of training programs.

Analyze the results of surveys and evaluations of training programs and develop appropriate modifications if needed.

Research new training methods to improve training effectiveness.

Trainers may be tasked with replying to customer inquiries during high volume periods.

Performs other related duties as required.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Masters degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules regulations policy procedures and processes or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Three or more years of experience in job training and education facilitation.

Two years of experience in monitoring and evaluation of training programs.

Two years of experience with learning management systems (LMS).

One year of experience with training and education in regulatory environments.

LICENSES REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications including any required documentation (diplomatranscript certificate etc.) must be submitted and received by the closing date. Informationsubmitted after this date will not be considered. Applications that meet minimum and/orselective qualifications will be placed on the eligible list for one year and referred to the hiring unit for interview selection. Units willselect those candidates most closely demonstrating the qualifications for the interview.A resume and cover letter are strongly encouraged for this position. Please upload oneWord or PDF file that includes your combined cover letter and resume using the Transcriptupload function or via the JobAps Other tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education training and experience related tothe requirements of the position. It is important that you provide complete and accurateinformation on your application.

BENEFITS

This is a full-time permanent position and eligible for full State benefits which include:

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package (annual sick personal and compensatory leave)

State Pension (defined benefit plan)

Tax-deferred supplemental retirement savings plans (401(k) and 457)

Comprehensive subsidized health dental and prescription plans with little to nodeductibles free generic prescriptions and free preventative health services

Flexible Spending Account plans for Health Care and Daycare

State Employees Credit Union

To learn more please click this link:

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S.Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).Permanent State employees do not need to submit proof of Veterans status.

If you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via mail or deliver in person. Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.

Completed applications required documentation and any required addendums may be mailed to:

Maryland Department of Labor/Office of Administration
Attn: Erika Leonard-Anderson 24-
100 S. Charles Street 5th Floor
Baltimore MD 21201

The MD State Application Form can be found online.

For additional information please contact Erika Leonard Anderson via email at

Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.

Introduction Marylands Family and Medical Leave Insurance (FAMLI) program makes sure all workers inMaryland have paid time off for medical and family reasons. FAMLI is a social insurancesystem covering 2.6 million workers and 180000 employers delivered as a digitally nativepublic-facing service. ...

Introduction

Resumes can be submitted as additional information but the application must be fully completed to avoid rejection.

GRADE

LOCATION OF POSITION

100 S. Charles Street

Baltimore MD 21201

Main Purpose of Job

POSITION DUTIES

Duties of this position include but are not limited to:

Work with FAMLI leadership and the Training and Education Manager to create develop and continuously improve training materials and programs.

Maintain open communication with FAMLI Services management and team members to ensure that all needs are met.

Work with Quality Assurance and Services management to monitor and ensure employees are performing their responsibilities according to the training.

Conduct orientation programs and arranging on-the-job training for new hires.

Conduct refresher training for seasoned staff members.

Resolve any specific problems and tailoring training programs as necessary.

Schedule training classes to meet the needs of Customer Care Employer Services Insurance Plan Compliance Benefits Payment Management and Claims Management directorates.

Conduct surveys and evaluations to measure effectiveness of training programs.

Analyze the results of surveys and evaluations of training programs and develop appropriate modifications if needed.

Research new training methods to improve training effectiveness.

Trainers may be tasked with replying to customer inquiries during high volume periods.

Performs other related duties as required.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Masters degree from an accredited college or university for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Three or more years of experience in job training and education facilitation.

Two years of experience in monitoring and evaluation of training programs.

Two years of experience with learning management systems (LMS).

One year of experience with training and education in regulatory environments.

LICENSES REGISTRATIONS AND CERTIFICATIONS

SPECIAL REQUIREMENTS

SELECTION PROCESS

EXAMINATION PROCESS

BENEFITS

This is a full-time permanent position and eligible for full State benefits which include:

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package (annual sick personal and compensatory leave)

State Pension (defined benefit plan)

Tax-deferred supplemental retirement savings plans (401(k) and 457)

Comprehensive subsidized health dental and prescription plans with little to nodeductibles free generic prescriptions and free preventative health services

Flexible Spending Account plans for Health Care and Daycare

State Employees Credit Union

To learn more please click this link:

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.

Completed applications required documentation and any required addendums may be mailed to:

Maryland Department of Labor/Office of Administration
Attn: Erika Leonard-Anderson 24-
100 S. Charles Street 5th Floor
Baltimore MD 21201

The MD State Application Form can be found online.

For additional information please contact Erika Leonard Anderson via email at

Key Skills

Performance Testing
Organizational skills
Classroom Experience
Learning Technology
Instructional Design
Customer Support
IT Service Management
LMS
Software Testing
Training & Development
Adobe Captivate
Public Speaking

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About Company

State Of Maryland

Open Maryland

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Trainer (Repost)

Baltimore, MD - USA

Job Summary

Introduction

GRADE

LOCATION OF POSITION

Main Purpose of Job

POSITION DUTIES

MINIMUM QUALIFICATIONS

DESIRED OR PREFERRED QUALIFICATIONS

LICENSES REGISTRATIONS AND CERTIFICATIONS

SPECIAL REQUIREMENTS

SELECTION PROCESS

EXAMINATION PROCESS

BENEFITS

FURTHER INSTRUCTIONS

Introduction

GRADE

LOCATION OF POSITION

Main Purpose of Job

POSITION DUTIES

MINIMUM QUALIFICATIONS

DESIRED OR PREFERRED QUALIFICATIONS

LICENSES REGISTRATIONS AND CERTIFICATIONS

SPECIAL REQUIREMENTS

SELECTION PROCESS

EXAMINATION PROCESS

BENEFITS

FURTHER INSTRUCTIONS

Key Skills

About Company

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