Complex Claims Examiner, A&H

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At AIG we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster A&H to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership we take pride in delivering responsive fair and professional service with empathy and efficiency.

How you will create an impact

Functional Responsibilities

Managing key claims handling enquiry; coverage determination quantum analysis and legal liability assessment where appropriate within authority limits and providing a consistently strong standard of customer service.
Ensuring effective vendor and litigation management on Complex claims within a personal allocation
Broader internal / external stakeholder communication where required
Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims consistent with global best practice
Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.
Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables. This would include conducting audits and checks. Provide technical advice to Shared Services.
Any other projects/tasks which may be assigned to you from time to time.

Accountabilities

Timely accurate and customer focused claim resolution minimizing indemnity exposure and mitigating vendor and legal expense
Effective communication of key advanced Complex claims and A&H portfolio messages to internal stakeholders.
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation

What youll need to succeed

Proven experience in adjudicating A&H claims and fronting mediation in FIDREC/Singapore Mediation Centre.
Holds BCP PGI and HI
Intermediate specialist knowledge in A&H technical claims topics
Policy language skills enabling accurate and consistent policy wording interpretation
A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
Good communication skills both written & verbal
Time management ability to manage & prioritize workload and diary management
Ability to contribute effectively within a team environment.
Ability to work with claims stakeholders to effectively direct claims strategy.

#LI-RO1

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area:

CL - Claims

AIG Asia Pacific Insurance Pte. Ltd.