Customer Service Advisor 9 Month FTC

Wolverhampton - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Advisor

Location: Wolverhampton

Job Length: 9 Month FTC Full Time

Competitive Salary with extensive benefits:

Product allowance alcoholic & non alcoholic choices
Company bonus scheme
Life Assurance
Access to 24/7 GP services
Company pension contribution
Generous holiday (inc bank holidays & trading)
Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks including Carlsberg Danish Pilsner 1664 Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks Carlsberg Britvics brands include J2O Robinsons Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX 7UP Lipton Ice Tea and Rockstar Energy.

With a strong national footprint the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together the one common goal remains and that is ensuring our people succeed.

If you are interested in joining our journey we are now recruiting for aCustomer Service Advisor.Reporting to theCustomer Service Team Leaderthis role will play a key part of our success journey and you will have the opportunity to be involved in the following:

Role Responsibilities:

Deliver an exceptional customer support service to Carlsberg Britvic always maintaining a friendly manner
Communicate with customers through inbound/outbound calls chats and emails
Follow company procedure on customer responses
Promote on-line digital applications to customers
Managing multiple customer situations effectively ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes:

Recent call centre experience or customer facing environment would be desirable but not essential
Someone who is a self-starter and can really hit the ground running
Working well within a team but can also manage their own time and workload
Able to quickly identify problems think flexibly and resolve issues
Strong communication skills a sympathetic telephone manner
Passionate about providing high quality customer focused services
Excellent administration IT and organisational skills with good experience of using MS office software

This is an exciting time to join our newly formed business with their incredible individual historys innovation of products and some of the UKs most iconic brands Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference bringing together two diverse companies our global reach enables opportunity growth and a chance to work with some fantastic people.

Interested in finding out more Apply today and a member of the recruitment team will be in touch!

Application Process:

We read applications continuously and vacancies may be filled anytime so please apply as early as possible.
We look forward to receiving your application.

Required Experience:

Contract

Job Title: Customer Service AdvisorLocation: WolverhamptonJob Length: 9 Month FTC Full TimeCompetitive Salary with extensive benefits:Product allowance alcoholic & non alcoholic choicesCompany bonus schemeLife AssuranceAccess to 24/7 GP servicesCompany pension contributionGenerous holiday (inc bank...