Computer Support Technician

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Closing Date:

Type of Position:

Professional Staff - Information TechnologyNo

Job Type:

RegularNo

Institution Name:

Division of Agriculture of the University of Arkansas

The University of Arkansas System Division of Agriculture is a state wide campus with faculty based on University campuses at Research and Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas Cooperative Extension Service (CES) and is home to more than 1400 employees. The Division was established in 1959 and is headed by the Vice-President for Agriculture. The Division headquarters is located in Little Rock with the rest of the University of Arkansas System Administration. As an employer the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

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Department:

Information Technology * Help Desk

Summary of Job Duties:

The Computer Support Technician serves as the first point of contact for all IT-related incidents and service requests delivering Tier I technical support for faculty staff and students. This role is responsible for diagnosing troubleshooting and resolving hardware software networking and account issues while ensuring efficient ticket handling and clear courteous communication. The technician supports end-users through phone email remote tools and in-person assistance maintaining accurate documentation and developing user guides and training materials as needed. Additional responsibilities include workstation setup help desk operations support and contributions to continuous service improvement. The position emphasizes excellent customer service compliance with institutional policies and security standards and ongoing professional development.

Qualifications:

Minimum Qualifications

• Bachelors degree in computer science information technology information systems or related field.

• Other job-related education and/or experience may be substituted for all or part of these requirements except for certification or licensure requirements upon approval of human resources.

Preferred Qualifications

• Experience working with Windows macOS and Linux operating systems.

• Demonstrated customer service and teamwork skills.

• Experience using IT ticketing systems and service desk operations.

• Ability to diagnose and resolve computer and networking issues.

• Strong organizational time management and multitasking skills.

• Experience working in educational or research institutions.

• Experience supporting Microsoft Office 365 productivity tools.

Knowledge Skills & Abilities

• Knowledge of computer hardware software and networking concepts.

• Strong troubleshooting and problem-solving skills.

• Ability to communicate clearly with both technical and non-technical users.

• Ability to organize plan and prioritize multiple tasks.

• Ability to analyze and interpret policies procedures and technical issues.

• Ability to work collaboratively as a team member.

• Initiative to stay current with emerging technologies and IT standards.

• Ability to work under pressure and manage time effectively

Additional Information:

Commensurate with education and experienceCover Letter/Letter of Application Resume

Special Instructions to Applicants:

Stewart Farquhar
Endpoint & Support Administrator
2301 S University Avenue
Little Rock AR 72204

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

The University of Arkansas System Division of Agriculture may conduct pre-employment background checks on certain positions for applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check. Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used in a consistent non-discriminatory manner consistent with the state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing Manipulate items with fingers including keyboarding Repetitive Motion Sitting Talking

Frequent Physical Activity:

Lifting Standing Walking

Occasional Physical Activity:

Crouching Reaching Stooping

Benefits Eligible:

Yes