Hospitality Manager DAOU

Boldly Cultivating ()

About Us

Treasury Wine Estates (TWE) is one of the worlds largest wine companies and we are proud of our portfolio of brands that have tremendous heritage rich quality and a reputation for excellence across the TWE we are led everyday by our purpose Boldly Cultivating. We are boldly cultivating value through our brands wine people & environment for enriched and joyful communities.

At TWE we cultivate our teams to be their very best. And in turn our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the worlds most desirable luxury wine company known for the experiences we create for our consumers customers partners suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands clickhere.

About DAOU

Founded in 2007 by visionary entrepreneurs Georges and Daniel Daou DAOU Mountain has emerged as one of the most iconic destinations in Paso Robles and a defining leader in American luxury wine. Nestled in the Adelaida District of the coastal Santa Lucia Mountains the 212-acre estate sits atop a ridgeline of calcareous clay soils an ideal terroir for Bordeaux varieties especially Cabernet Sauvignon.

Hailed by legendary winemaker André Tchelistcheff as a jewel of ecological elements DAOU Mountain continues to Honor its legacy through world-class viticulture and craftsmanship. Renowned not only for its exceptional wines but also for its unparalleled hospitality experience. We reflect a deep commitment to excellence innovation and the belief that wine is ultimately about connection and joy.

About the Role

The Hospitality Manager leads and develops a high-performing team to deliver best-in-class guest and member experiences while driving sales supporting efficient operations and fostering a culture of continuous learning. This role ensures DAOUs luxury hospitality standards are consistently met through exceptional service seamless operations and strategic engagement while providing hands-on leadership on the tasting room floor.

Responsibilities:

The Hospitality Manager (HM) is the frontline site manager for all guest interaction programming and financial deliverables in the following areas:

Guest & Member Experience

• Deliver exceptional consumer trade VIP and estate event experiences that reflect DAOUs luxury wine lifestyle.

• Manage reservations table flow and space utilization to optimize guest traffic and service quality.

• Personalize experiences using guest history and preferences; research VIPs prior to visits.

• Build strong relationships with private clients VIPs trade and media to enhance brand loyalty.

  Team Leadership & Development

• Recruit train and lead a team of 30 hospitality staff.

• Provide hands-on leadership on the tasting room floor and maintain ongoing wine education programs.

• Design and implement standardized training to uphold luxury service standards.

  Sales & Financial Performance

• Drive revenue growth through wine club sign-ups data capture and guest engagement strategies.

• Monitor sales trends manage costs and adjust tactics to achieve financial targets.

• Collaborate on strategies to maximize profitability and guest satisfaction.

  Operations & Systems

• Maintain SOPs and operational workflows for seamless service.

• Oversee facility readiness repairs and alignment of tasting room calendar with marketing and events.

• Manage scheduling payroll staffing and POS/reservation systems.

About You:

• You are at least 21 years old and hold CA Food Handler and RBS certifications.
• You have a minimum of 3 years experience in hospitality winery luxury sales or a related industry.
• You have proven success in sales management and delivering elevated guest experiences.
• You are passionate about wine and the luxury lifestyle; wine certification (WSET SWE CMS) is preferred.
• You have strong leadership skills with emotional intelligence inspiring and developing teams.
• You are highly organized detail-oriented and thrive in a fast-paced environment.
• You have knowledge of CRM POS and reservation systems and are eager to learn new technologies.
• You are comfortable leading tastings tours and events including setup and breakdown.

Why youll love it here:

• Our culture is built on bringing our whole selves being courageous and delivering together its our DNA and the heart of who we are at TWE.
• We prioritise your growth with access to global career opportunities and structured programs designed to support your health wellbeing and careerdevelopment.
• Enjoy the worlds most desirable wines through our generous employee product allowance
• Competitive benefits package including: Medical Dental and Vision Paid Time Off (vacation sick time and holidays) 401K with company match and much more!
• Plus youll get an extra day off each year with your TWEforME Day a day to spend however you choose!

We offer a range of great benefits such as flexibility rewards and discounts and health and wellbeing initiatives. To find out more click here.

It takes all varietals!

At TWE we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.

All qualified applicants will be considered for employment regardless of age race color religion sexual orientation gender identity national origin or disability. If you require any assistance to be included in our process please contact quoting the job title and reference number.

Apply Today!

We do move quickly at TWE and continually review applications so if you dont want to miss out please apply today!

Pay Transparency Disclosure: The base pay range offered for this position is $77000 to $86000 per year and other benefits. These figures represent what we reasonably expect to pay for this position but the actual compensation offered will depend upon numerous job-related factors including but not limited to candidate qualifications skills experience education location and alignment with market data. Treasury reserves the right to modify the range in the future.