Product Analyst, CEC LoyaltyAmbassador

The Technical Product Analyst AMB & Loyalty CEC plays a pivotal role in maintaining and advancing the services and systems that empower CEC associates to deliver outstanding experiences for Marriotts most dedicated guests Ambassadors. This position is deeply involved in the ongoing development and transformation of the loyalty platform ensuring that new enhancements align with Marriotts commitment to customer satisfaction and engagement. The analyst works closely with cross-functional teams including product owners engineering and business stakeholders to collaboratively define manage and refine business product and technical requirements. Leveraging agile methodologies and best practices the analyst not only ensures that key systems are optimized for seamless associate and guest interactions but also proactively identifies improvement opportunities to further elevate the guest experience. Through effective communication requirements analysis and functional design leadership the analyst contributes to the strategic evolution of Marriotts loyalty offerings and supports the successful implementation of innovative solutions.

• Undergraduate degree or equivalent experience/certification in a technology-related major.
• Experience integrating and balancing priorities for multiple stakeholders.
• Basic understanding of product management processes.
• Proficient in Microsoft Office (Word PowerPoint Excel).
• Strong communication skills and ability to facilitate requirements analysis and design sessions.
• Experience converting business needs into technology requirements.
• Prior experience supporting Marriott CEC technology

• Experience supporting loyalty or customer engagement platforms.
• Experience working independently and collaboratively in cross-functional teams.
• Broad technical experience across infrastructure network applications data and security.
• Experience identifying and analyzing alternative solutions to complex problems.
• Excellent analytical skills and ability to solve unusual difficult problems.

• Gather requirements create product roadmaps and prioritize enhancements for AMB and Loyalty systems supporting CEC associates.
• Collaborate with product owners engineering and business stakeholders to understand strategy and value for loyalty and ambassador services.
• Define product objectives and key performance indicators for loyalty capabilities.
• Represent stakeholder needs during backlog refinement and sprint planning.
• Research and master technology tools and methodologies (e.g. JIRA Agile Scrum Kanban).
• Facilitate requirements analysis functional design and documentation for loyalty platform changes.
• Lead functional design demonstrations to validate approach with stakeholders.
• Identify creative solutions to business requirements and recommend best alternatives.
• Work with external vendors and partners to evaluate and implement loyalty solutions.
• Document functional integration and testing requirements for loyalty systems.
• Support training and field support groups prior to new releases.
• Identify opportunities to enhance business partnership and planning processes for loyalty and ambassador programs.

• Product Ownership for Loyalty & Ambassador Services
• Requirements Gathering & Roadmap Management
• Stakeholder Engagement & Communication
• Agile Delivery & Continuous Improvement
• Technical Problem Solving
• Business Partnership & Planning
• Training & Support Enablement