Head of Technical Solution

Vertiv is looking for a Head of Technical Solutions.

This role leads the pre-sales technical team shaping technical strategy to support sales and customer needs. It involves guiding solution design overseeing PoCs and technical consultations and working closely with Sales and Product teams. The manager also mentors the team and acts as the key technical contact for the Singapore market.

POSITION SUMMARY

The Head of Technical Solutions Singapore is responsible for leading developing and managing the local pre-sales technical support team to deliver high-quality solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.

The manager will drive the technical vision and ensure the team provides accurate timely and compelling support throughout the sales lifecycle including product demonstrations proof of concept (PoC) engagements and technical consultations. Collaborating closely with Sales Product Engineering Bid Management Central Technical Solutions (CTS) Project Management and Service teams the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.

In addition to operational leadership the role includes mentoring and upskilling team members maintaining a high standard of technical excellence and acting as the key technical liaison for Singapore market. The successful candidate will have strong leadership abilities a deep technical background and a passion for customer success in a fast-paced innovative environment.

RESPONSIBILITIES

Leadership & Strategy

• Manages and develops pre-sales technical team
• Creates technical support strategies
• Sets team KPIs and objectives
• Aligns technical support with business goals
• Develops department budget and resources

Technical Operations

• Collaborate with regional team such Bid Management CTS Product team to work on complex or hyper scale project.
• Oversees all technical support activities
• Establishes technical processes and methodologies
• Reviews and approves complex technical solutions
• Manages escalations and critical issues

Business Development

• Works with sales leadership on strategic opportunities
• Develops technical partnerships
• Represents company at high-level industry events
• Influences product roadmap and strategy
• Drive Consultant and Customer Technical Engagement Activity with Consultants BDM

Team Development

• Recruits and builds technical team
• Creates training and development programs
• Manages performance and career development
• Promotes knowledge sharing and best practices

QUALIFICATIONS

• Bachelors degree or higher in Engineering (Electrical Mechanical or a related field)
• 812 years of relevant industry experience with a strong technical background in power and thermal solutions
• Proficient in MS Office (Excel Word) and AutoCAD
• Demonstrated skills in strategic planning and execution
• Strong business and financial acumen
• Excellent executive-level presentation and communication abilities
• Proven leadership and team management experience
• Solid knowledge of electrical/mechanical systems and data center infrastructure.
• Familiar with critical power systems and industry standards.

Key Competencies:

• Highly disciplined diligent honest and committed to service excellence.
• Self-driven proactive and able to work independently under pressure.
• Strong interpersonal communication and problem-solving skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in revenue a strong customer base and global reach spanning over 130 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed gender pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to . If you are interested in applying or learning more about this role please visit the companys career page located on Experience:

Director