Gateline Operative

Keep the gates flowing and the smiles going

Are you a friendly customer-focused individual who thrives in a busy fast-paced environment Join our team as a Gateline Operative and be the welcoming face of our station!

-Please note this is a talent pool exercise so if successful you will be placed for later vacancies

About the role:

As a Gateline Operative youll be responsible for providing high-quality customer service whilst ensuring the smooth operation and maintenance of our automatic ticket gates.

Youll ensure Northerns interests in terms of revenue being achieved through pro-active monitoring of the gateline facility assisting customers with their various needs and ensuring ticket related issues at the gateline are dealt with swiftly and courteously.

You will also Cover Dispatching as a GPR (General Purpose Relief) So you will cover multiple stations on the line making sure the trains depart on time!

Youll work in collaboration with your colleagues throughout the station to create a welcoming and efficient station environment. As well as dealing with customer related issues youll also take responsibility for safe operation of the gateline and reporting any faults as they arise.

If this sounds like your thing wed love to hear from you.

What youll be doing:

• Assisting customers at the gates with queries tickets and travel advice
• Ensuring smooth and efficient operation of the gateline
• Monitoring fare compliance and challenging fare evasion appropriately
• Providing outstanding customer service even during busy peak times
• Working closely with other station teams to maintain a safe clean and welcoming environment
• Dispatching Trains

Doe this sound like you

• Great communication and people skills
• A calm professional manner especially when things get busy
• A team player with a positive can-do attitude
• Willingness to work flexible shifts including early mornings evenings weekends and bank holidays
• Previous customer service experience is helpful but not essential full training will be provided

Your Pay & Perks

• 24088 during your first 6 months of training
• After training your base salary increases to 26116
• Plus overtime opportunities

Our Benefits:

Because we value our people and reward hard work weve created a benefits package that we think youll love. So youll be able to make the most of:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
• Full Uniform for Frontline Facing Roles - our frontline people are the face of the business so we provide you with a stylish and high-quality uniform.
• Cycle to Work Scheme - save up to 42% on the cost of a bike while also spreading your payments throughout the year.
• Free Travel on Northern services - everyone who works at Northern plus their partners/spouses and dependents can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• Defined Benefit Pension Scheme - youll rarely find a pension as good as a Northern pension and we top up your pension with a generous 1.5 times your contribution.
• Employee Assistance Programme - advice support and useful information 24 hours a day 365 days a year on everything from family issues to lifestyle matters.
• Exclusive benefits with Northern Perks - enjoy retail discounts instant vouchers cashback wellbeing support and much more.

You can find out more here.

Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.

However if you miss the application window for this particular role please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

Were an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds regardless of gender sex ethnicity race religion education socioeconomic background disability or sexual orientation.

We also have Disability Confident status which means were committed to making the most of the talents that disabled people can bring to the workplace.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B - were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need.

Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.

All successful offers will be subject to a DBS check and medical matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.