Workforce Planner, BCI
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Req Id:426930
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team youll work across a portfolio of brands and solutions. From Bells best networks for the home the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And its not just the options we provide its how we provide them. On this team youll be a part of a focus to continuously improve the customer experience making it more seamless intuitive and responsive.
Job Summary
The Workforce Planner will be responsible for optimizing labor efficiency and effectiveness across retail channels. This role involves developing optimized labor schedules based on various data points including traffic sales and employee requirements with a strong focus on budget utilization and productivity management. The Workforce Planner will collaborate closely with store teams to ensure retail channels are adequately staffed to meet peak demands and forecasts driving operational excellence and maximizing performance.
Key Responsibilities
- Manage and analyze labor efficiencies and identify opportunities for optimization
- Create optimized labor schedules by analyzing data including store traffic sales forecasts and employee skill sets to meet business needs
- Contribute to P&L management by ensuring efficient labor allocation and cost control
- Partner with store and regional leadership to align labour strategies with business objectives and maximize performance against peak demand periods
- Conduct regular reporting and analysis of labor KPIs identifying trends and areas for improvement
- Develop and maintain strong relationships with retail channel partners to ensure effective implementation of workforce plans
- Manage and execute workforce planning processes ensuring adherence to company policies and best practices
- Prepare presentations and reports for stakeholders effectively communicating insights and recommendations
Qualifications and Skills
- Proven experience in retail workforce planning labor management or a related analytical role
- Strong understanding of labor efficiency optimization techniques and scheduling best practices
- Proficiency in data analysis with the ability to interpret complex data sets and derive actionable insights
- Experience with workforce management platforms considered an asset (i.e. StoreForce DayForce)
- Advanced proficiency in Microsoft Excel including complex formulas pivot tables and data modeling
- Command of the Microsoft Office Suite & MS365 (Word PowerPoint Outlook)
- Excellent project management skills with the ability to manage multiple priorities and deliver results under pressure
- Strong communication collaboration and interpersonal skills. Proven ability to influence
- Strong presentation and summary material building abilities
- Adept at process management and implementing continuous improvement
- High level of attention to detail and accuracy
- Ability to work with a sense of urgency and adapt to changing business needs.
- Experience with SharePoint is an asset
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : Alberta : Calgary
Canada : Alberta : Edmonton
Canada : British Columbia : Vancouver
Canada : Manitoba : Winnipeg
Canada : Nova Scotia : Halifax
Canada : Ontario : Ottawa
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Canada : Saskatchewan : Regina
Work Arrangement: Hybrid
Application Deadline: 11/21/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: Canada ON Mississauga
Bellone of Canadas Top 100 Employers.
Key Skills
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About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
