Advice & Service Coach

Requisition ID: 239902

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The & Service Coach (ASC)is an infield role operating in a hybrid work structure. The Advice & Service Coach plays a crucial role in developing and enhancing the skills of our retail branch sales teams enabling them to achieve their full potential and exceed performance goals. The primary responsibility of the role will be to provide effective coaching and upskilling aligned with the Banks strategic priorities and key objectives focused on Canadian Retail Banking products services and related policies processes and tools.

Is this role right for you In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.

• Contribute toachievement ofregional sales goals by coaching RetailBankers in assigned branchesby:

  • Conductingregularindividual and group coaching focused on elevating the advice conversations of branch team members delivered in an in-person and/or virtual format.

  • Staying up to date with industry trends best practices and the Banks Advice tools and techniques to ensure coaching is relevant and effective.

  • Collaborating with District & Branch Management to align coaching with overall strategies & goals.

  • Analyzing sales data and metrics to identify trends areas for improvement and incorporate the insights into coaching activities.

  • Utilizing the A.S.E. coaching framework and other call and meeting preparation tools to instill a customer-first mindset and create greater consistency in the Banks advice delivery.

  • Partneringwith Cross-functional Teams to provide input and support on advice related initiatives.

• Support the A.S.E. Regional Director in continuous improvement helping shape the development and improvement of future coaching/training strategies and elevate Branch and Advisor performance by

  • Providing comprehensive analysis and feedback on branch insightsandunderstanding of products and services with recommendations on how they can be enhanced.

  • Developing insightsandrecommendations on matters requiring escalation to District .

  • Building strong relationships with Business Line Partners and regional sales leadership to support and influence the development of coaching/training material to assist branch teams effectively deliver client needs-based advice.

  • Championing clients needs by identifying areas of improvement in the customer journey and our business processes.

• Achieve sustainable improvement in advice & service effectiveness through consistent coaching enabling best-in-class customer experiences by:

  • Working with Branch Management to identify knowledge and performance gaps within their team and develop targeted coaching plans to address.

  • Delivering customized in-person and/or virtual coaching to support branch team members personal growth and behavioral development.

  • Focusing on advice-based coaching and empowering branch teams to deliver excellent customer experiences and impactful advice conversations.

  • Coordinate with other Branch Partners to facilitate joint training and coaching support as required.

• Act as a resource for the retail branch networkby:

  • Offering support with new priority initiatives acting as a credible consultant and providing helpful advice on executing new initiatives

  • Sharing expertise on retailproducts sales practices and reinforcing adherence to the governing regulations and internal policies in the jurisdiction he/she operates.

  • Being an authority on leveraging systems andinternalpartners.

  • Maintaining a high degree of knowledge and understanding of the Deposit Investment Borrowing and Protection solutions.

  • Maintaining a thorough knowledgeof Branch and A.S.E scorecard.

• Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.

• Champions a high-performance environment and contributes to an inclusive work environment.

• Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.

• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• In-depth knowledge and experience withRetailBanking products and financial planning strategies coupled with a deep understanding of supporting advice tools and related policies processes systems.

• Strong understandingoftheretail distribution channels (5 yearsexperienceinretail bankingrecommended).

• A proven track record in delivering results in a fast-paced agile sales environment with strong leadership and coaching skills.

• Ability to work comfortably in a Hybrid work environment both independently and as a key member of the broader A.S.E team (travel within market may be required)

• Excellent interpersonal and communication skills with the ability to engage andinfluence at more senior levels as well as effectively collaborate with internal stakeholders.

• Strong organizational and time management skills with the ability to prioritize multiple tasks and responsibilities.

• Demonstrated experience coaching and developing talent.

• Mutual Funds License or Canadian SecuritiesCourse (considered an asset).

• Thorough knowledge of Canadas financial services marketplace and the customer segments withinit.

• Post-secondary education in Finance Commerce or Business(preferred).

In addition to French the successful candidate must also have sufficient knowledge of English as the work involves interacting and collaborating regularly with groups and individuals based in Toronto as well as constantly interacting with other people including clients who speak English locally and elsewhere.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.