Manager, Brokerage Risk & Dispute Resolution

Newark, DE - USA

Monthly Salary: $ 100 - 110

Posted on: 3 days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Who We Are:

Real (Nasdaq: REAX) is a publicly traded fast-growing global real estate brokerage powered by technology and driven by people. Since our founding in 2014 weve been reimagining the residential real estate experience. With operations across the U.S. Canada India and the District of Columbia were leading the industry with our cutting-edge platform that empowers agents simplifies the buying and selling journey and unlocks greater financial opportunities.

At Real we believe in pairing Tech x Humanity to create something truly different.

Learn more at Schedule: Standard business hours based on local time zone Monday - Friday.

About the Role:

Were looking for a Manager Brokerage Risk & Dispute Resolution to join our Brokerage Operations this role youll serve as the first line of defense for complex transactions and compliance issues proactively identifying and resolving challenges while maintaining a balance between risk mitigation and exceptional agent experience.

The ideal candidate is a decisive solutions-oriented professional with deep brokerage operations expertise strong judgment and exceptional communication skills. Youll act as a trusted liaison between brokers agents and internal teamshelping resolve disputes guide best practices and reduce risk across our growing network.

This is a great opportunity to make a company-wide impact by strengthening Reals risk management framework driving operational consistency and supporting brokers through fair timely and compliant issue resolution.

What Youll Do:

Serve as the first point of escalation for complex brokerage and transaction-related issues complaints or disputes.
Investigate agent broker and client complaints to determine root causes assess risk exposure and recommend solutions.
Manage and resolve commission disputes ethics complaints and potential policy or legal violations in partnership with brokers.
Act as liaison between Brokerage Legal and Compliance teams escalating only matters requiring legal interpretation.
Identify risk patterns or emerging issues and recommend process or policy improvements.
Coach Broker Team members on conflict resolution documentation and communication best practices.
Maintain and refine the Broker Dispute Resolution Playbook to ensure consistent and compliant handling of cases.
Support Brokerage Leadership in driving consistent risk management practices across markets.

What Youll Bring:

Proven success in resolving complex or high-stakes disputes with professionalism and sound judgment.
Deep understanding of real estate contracts agency law and brokerage risk exposure.
Experience handling licensing complaints ethics investigations or arbitration matters.
Exceptional written and verbal communication skills with the ability to navigate sensitive situations.
Mediation training or experience with Realtor professional standards committees is a plus.
Highly organized calm under pressure and motivated by problem-solving rather than process management.

Education & Experience:

7 years of experience in residential real estate brokerage including leadership broker or compliance roles.
Active real estate broker license strongly preferred.
Bachelors degree preferred; equivalent combination of education and experience considered.
Additional certifications or mediation training are advantageous.

How We Work: Our Operating Principles

Our Operating Principles are the blueprint of Reals culture. They guide how we show up make decisions and bring our mission to life every day:

Be Agent Obsessed: We design every decision around creating value for our agents and their clients.
Move Fast with Purpose: We act with urgency clarity and focuswithout compromising our standards.
Own Your Outcome: Effort matters but results matter more. We adapt learn and improve.
Be Bold; Challenge Often: We challenge assumptions rethink the usual and push for smarter simpler solutions.
Win Together: We set high standards collaborate deeply and celebrate shared success.

Additional Details:

Location Requirements: Candidates must be based in the U.S to be considered.
Physical Requirements: Ability to sit for long periods of time.

Our Commitment:

Real Broker LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome applicants of all backgrounds and identities and we do not discriminate on the basis of race color ancestry religion sex sexual orientation gender identity or expression age marital or family status disability citizenship veteran status or any other status protected by applicable law.

Required Experience:

Manager

Who We Are:Real (Nasdaq: REAX) is a publicly traded fast-growing global real estate brokerage powered by technology and driven by people. Since our founding in 2014 weve been reimagining the residential real estate experience. With operations across the U.S. Canada India and the District of Columbia...