Sr. Client Service Specialist (HAO) 2nd Shift B Schedule (12 hours per shift 700 PM 700 AM)

Florence, SC - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Department:

Client Services

Job Summary

1st Shift; B Schedule (12 hours per shift; 7:00 AM -7:00 PM) 4 on 3 Off 3 on 4 Off Shift Pattern (repeats every 2 weeks)
Week 1: Work: T/F/S; Off: S/M/T
Week 2: Work: W/T/F/S; Off S/M/T/W

Essential Job Functions

Responds to orders general client inquiries invoice questions and client complaints.
Records consistent problem areas
Resolves issues with orders delivery dates or service.
Resolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Responses are predominately routine but may require deviation from standard procedures
Other duties as assigned

Other Skills & Abilities

Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task

Physical Requirements

Job may require extended sitting or standing use of standard office equipment.

Education & Experience

High School Diploma or GED
2-4 years client service experience

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
Excellent Medical Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

Senior IC

1st Shift; B Schedule (12 hours per shift; 7:00 AM -7:00 PM) 4 on 3 Off 3 on 4 Off Shift Pattern (repeats every 2 weeks)Week 1: Work: T/F/S; Off: S/M/TWeek 2: Work: W/T/F/S; Off S/M/T/WEssential Job FunctionsResponds to orders general client inquiries invoice questions and client complaints.Records ...