Epic Ambulatory Trainer

Primary Objective

The Epic Ambulatory Trainer designs and disseminates Epic training to providers and employees to ensure high quality patient care delivery and efficient administrative functions within Epic.

Essential Functions

• Master and maintain an in-depth understanding of Epic clinical applications associated software and related operational workflows to develop and maintain course curriculum and training materials.
• Modify test and maintain the training environment.
• Ensure all classroom training and related training materials adhere to current policies and procedures.
• Lead training efforts stemming from technical or operational changes or updates. Coordinate closely with system analysts to develop proper training in consideration of all end users roles to ensure effective training in advance of software updates and new version releases.
• Provide customer service and timely responsiveness to users and on-site support as needed.
• Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.
• Communicate effectively with project leadership team members and customers.
• Identifies and implements opportunities for process improvement in support of Epic training initiatives.
• Maintain confidentiality and integrity of all patient medical records that are viewed or provided in accordance with HIPAA standards.
• Ability to meet the physical and mental demands of the position.
• The ability to work on-site.
• Predictable reliable and prompt attendance.

Skills and Abilities

• Comfortable training adults and supplying ongoing support in a classroom virtual or one-on-one setting.
• Ability to acquire knowledge through research or self-training when needed.
• Ability to demonstrate or acquire in-depth knowledge of EpicCare Ambulatory and other Epic modules.
• Ability to understand the technical aspects of applications and integrated tools used to complete the business cycle and plan and manage actions in response to changing business needs.
• Ability to work both independently and in teams with limited supervision.
• Ability to independently prioritize work assignments meet deadlines and manage multiple projects and/or priorities.
• Ability to lead meetings create agendas and follow-up on issues raised.
• Ability to motivate and provide direction to team members.
• Ability to communicate clearly and professionally (written and verbal) and make complex ideas easy to understand for everyone.
• Proficient in Electronic Health Record systems.
• Proficient in Microsoft Office products.

Core Competencies

• Building Positive Working Relationships
• Communication
• Contributing to Team Success
• Instructing
• Learning Strategies
• Presentation

Training Period

Epic certifications require either in-person or virtual classroom training through Epic Systems. Most certifications require the trainee to submit a project and pass an exam. Staff will have 3 attempts to pass each exam.

Trainers should expect to become proficient in CEENTA workflows and learning management systems within 6 months. Full competency of training environments and related application knowledge is expected within 12 months.

Accountability

Our mission is to be the premier eye ear nose and throat group providing comprehensive quality and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates P.A.

The Epic Ambulatory Trainer impacts CEENTAs ability to achieve its mission by providing education and support services to providers and employees to ensure high quality patient care delivery and efficient administrative functions.

Education

High school diploma required. Bachelors degree preferred.

Experience

2 years of Epic experience preferred.

Certificates Licenses Registrations

An active Epic (2020) Epic Ambulatory Curriculum certification preferred. Certification must be obtained within 3 months of hire date.

Certifications relating to other Epic modules software applications technology infrastructure and or clinical specializations are an advantage.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

Full-time. Standard hours of operation (and working hours): 8am-5pm Monday-Friday. Additional evening/weekend hours may be required to complete system updates.

Upon successful completion of a probationary period and in good standing employee is eligible for remote work.

Physical and Mental Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job the employee is regularly required to talk and hear. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job the employee may be required to sit in front of a computer for long hours type and repetitively click a mouse. May be required to stand for long periods of time while training.

Mental Demands: ability to problem solve ability to work under pressure ability to thrive in a fast-paced environment ability to use discretion and sensitivity ability to work alone for long stretches of time.

Travel

Required travel to training classrooms. Occasionally travel to other offices to accommodate user needs. Occasional travel (inside and outside of NC and SC) for training classes implementations and conferences. Change in expectations may occur with little to no notice and will be reviewed periodically.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this addition to those essential functions identified above individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

A typical day of an Epic Ambulatory trainer involves designing creating and updating training materials for their application area. The trainer provides classroom virtual and/or written training for new and existing employees as needed. The Epic Ambulatory trainer communicates with their supervisor on a consistent basis reporting any issues or concerns that need to be escalated. The trainer also assists with answering end-user questions.