Operations Director

Operations Director

UK Based

Reporting to COO.

Prolific

Prolific is not just another player in the research spacewe are the architects of the human data infrastructure thats reshaping the landscape of academic findings and AI a world where online research and AI technologies are increasingly commoditised its the quality and diversity of human-generated data that truly differentiates us.

Weve built a unique platform that connects researchers and companies with a global pool of participants enabling the collection of high-quality ethically sourced human behavioural data and feedback.

The role

As Prolific embarks on an unprecedented phase of growth we are seeking our inaugural Operations Director to define and drive the evolution of how we operate. As a trusted partner to the COO and leadership team you will help build partner with and evolve a group of key operational processes and teams including but not limited to Central Operations Customer Support and Go to Market/ Revenue Operations. This role will lead on change initiatives that ensure consistent data-driven execution across the company. You will also take ownership of core operational functions such as subscriptions procurement and vendor management to support scalability and efficiency.

This is a once-in-a-lifetime opportunity to be at the heart of shaping and delivering company priorities and growth tackling unprecedented challenges with bold innovative solutions. You will play a key role in ensuring Prolific continues to lead the way in transforming research for the worlds most influential companies and institutions making a tangible impact on the future of the industry.

What youll be doing in the role

• Lead Prolifics central operations driving excellence and consistency across the business. Youll oversee a blend of permanent and project-based teams shaping them through build scale or transformation as needed. Regardless of the functions technical focus youll be accountable for ownership and delivery of exceptional results.
• Oversee important cross-team initiatives from start to finish making sure theyre delivered on time and at a high standard. These will be a mixture of long term oversight of key operational areas such as Central Operations and time defined high priority projects/areas of focus as guided by the COO.
• Analyze trends measure results and provide recommendations that help shape company direction.
• Build strong relationships across the organization to improve collaboration and alignment.
• Refine processes introduce tools (including AI/automation) and create systems that help teams move faster and stay accountable.
• Identify and scale initiatives that drive company growth and long-term success.
• Represent the COO in key settings ensuring priorities are followed through with focus and quality.

What youll bring to the role

• Proven experience in business operations enablement or GTM/revenue operations in a fast scaling B2B or marketplace environment.
• Familiarity with AI or technology is a plus.
• A Skilled and effective project manager with a proven track record of delivering the creation and evolution of varied teams/functions.
• Strong analytical mindset with ability to translate data into decision
• Strong analytical and organisational skills with a bias for turning insights into action quickly.
• A world-class communicator with a proven ability to align new and established teams driving collaboration and a culture of consistently surpassing expectations.
• Maintains an uncompromising bar for precision pace and quality in all work.
• Brings structure clarity and momentum to fast-moving or less-defined problem spaces navigating grey areas with judgment and insight.
• A continuous learning mindset open to experimenting iterating and improving outcomes.
• Takes ownership drives urgency and follows through to advance key initiatives.
• Based on the current priorities for this role specific experience working with/in Customer Support GTM/Revenue operations or BI would be advantageous.
  
  

  Why Prolific is a great place to work

  Weve built a unique platform that connects researchers and companies with a global pool of participants enabling the collection of high-quality ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate nuanced and aligned AI systems.

  We believe that the next leap in AI capabilities wont come solely from scaling existing models but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure Prolific is positioning itself at the forefront of the next wave of AI innovationone that reflects the breadth and the best of humanity.

  Working for us will place you at the forefront of AI innovation providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary benefits and remote working within our impactful mission-driven culture.

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  Privacy Statement

  By submitting your application you agree that Prolific may collect your personal data for recruiting and global organization planning. ProlificsCandidate Privacy Noticeexplains what personal information Prolific may process where Prolific may process your personal information its purposes for processing your personal information and the rights you can exercise over Prolific use of your personal information.