Account Lead (Tue Sat 4pm 1am)

Essential Job Functions

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Maintain and identify problems with client KPIs
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Guides work: May organize set priorities schedule and review work but has no responsibility to hire terminate review performance or make pay decisions
• Responsible for managing the client reports and assuring accuracy
• Plans layout of warehouse and other storage areas considering turnover size weight and related factors of items stored.
• Lead or assist in new client implementation requirements from a system process and documentation standpoint.
• Work directly with the operational staff leadership and clients staff to understand business requirements and how to implement new processes to accomplish mutual goals.
• Learn to operate navigate and train CWW Employees on warehouse systems processes and procedures.
• Other duties as assigned

Other Skills & Abilities

• Strong leadership exhibits confidence in self and others
• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem-solving skills
• Meets challenges with resourcefulness
• Generates suggestions for improving work
• Works well in a team environment

Physical Requirements

• Talking hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Be able to lift 50 lbs
• Ability to drive a forklift and become certified by Crane Worldwide

Education & Experience

• High school diploma or GED/Bachelors degree preferred
• 3 to 5 years experience or combination experience and education

Certifications & Licenses

• Professional certification may be required in some areas.

Washington required disclosure: Salary range for this position is between USD 41559 - 69266 annually.

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.