Security Escort Request Lead

Key Responsibilities

• Oversee Security Escort Request (SER) and scheduling operations ensuring accurate on-time coverage across high-security high-rise and low-rise facilities.
• Lead weekly forecasting and scheduling activities including long-range planning and shift optimization to reduce overtime and prevent weekend-only coverage gaps.
• Develop and maintain dynamic scheduling templates trackers and performance dashboards using Excel Quip and Smartsheets.
• Identify and implement automation solutions to streamline manual tasks such as ticket transcription variance tracking and data reporting.
• Collaborate with leadership to design scalable systems and processes that improve operational efficiency and support program growth.
• Produce weekly and monthly reports to track staffing variance missed hours and other performance metrics.
• Mentor and support Scheduling Coordinators promoting professional growth and cross-functional skill development.
• Serve as a process improvement liaison driving continuous improvement initiatives within security operations through data-driven technology-focused solutions.

Qualifications & Requirements

• 4 years of experience in scheduling management corporate security operations or risk management.
• Strong understanding of security principles access control workflows and risk mitigation practices.
• Demonstrated experience with process design data analytics and workflow optimization.
• Excellent leadership problem-solving and communication skills with a proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency with project management and collaboration tools such as Microsoft Project Asana Trello Quip or Smartsheets.
• Experience implementing automation or data reporting solutions is highly desirable.

Preferred Qualifications

• Associates degree in Business Administration Security Management Criminal Justice or a related field preferred.
• Prior experience in corporate or government security environments.
• Advanced Excel and/or data visualization skills (e.g. Power BI Tableau).

Why Join Us

This is a high-impact opportunity for a driven professional to lead critical security operations functions and influence the future of how our teams plan schedule and execute essential protective services. As an SER Lead youll have the ability to innovate automate and lead initiatives that strengthen operational performance across a large-scale high-security environment.

Are you interested in being part of our Team

Apply quickly and efficiently online

Interview from the convenience of your own home

Weekly pay

Competitive benefits

Flexible schedules

With over 80 years of protecting the things that matter weve seen more than most. Thats why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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