Administrative and Executive Support, Ibec Academy
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DETAILS
The successful person will work as part of the Ibec Academy to assist a dynamic team to deliver high-quality training services to organisations.
The Ibec Academy have been providing training for over 30 years in the area of people management HR leadership coaching mediation employment law industrial relations occupational health and safety project management and organisational change. We have recently launched our new branding for the Ibec Academy illustrating our growth and commitment to the learning and development market in Ireland. The brand of Ibec Academy our legacy as one of Irelands leading providers of premium management development programmes. Our value proposition is built on delivering impactful learning by bringing real-world application and emergent thinking to ourManagement Development Business Operations & Finance Industrial Relations Personal Development Occupational Health & Safety and Strategy and Innovationto our accredited programmes and short courses.
In addition we have enhanced our portfolio with programmes that address the trends that are shaping the future of work and the top management topics in areas such as remote and hybrid work leadership and managing people environmental social & governance (ESG) strategy innovation diversity & inclusion and employee wellbeing. The closing date for applications is 23rd November.
The Ibec Academy have been providing training for over 30 years in the area of people management HR leadership coaching mediation employment law industrial relations occupational health and safety project management and organisational change. We have recently launched our new branding for the Ibec Academy illustrating our growth and commitment to the learning and development market in Ireland. The brand of Ibec Academy our legacy as one of Irelands leading providers of premium management development programmes. Our value proposition is built on delivering impactful learning by bringing real-world application and emergent thinking to ourManagement Development Business Operations & Finance Industrial Relations Personal Development Occupational Health & Safety and Strategy and Innovationto our accredited programmes and short courses.
In addition we have enhanced our portfolio with programmes that address the trends that are shaping the future of work and the top management topics in areas such as remote and hybrid work leadership and managing people environmental social & governance (ESG) strategy innovation diversity & inclusion and employee wellbeing. The closing date for applications is 23rd November.
ABOUT THE ROLE
The candidate will workmainly inouropentraining programme area.The ideal candidate will be flexible in their approach adaptable a strong multitasker and enjoy working in afast-pacedenvironment. The candidate should be proactive anddemonstratestrong initiative.
Main responsibilities include:
- Manageall administrative details ofonline andclassroom basedtraining
- Manage and assigncustomisedinbound leads sales team
- Assistthe sales team withcustomised proposalsand tenders
- Junior key account management of client relationships in the customised training area
- Manage training coordinationincluding:room and calendar scheduling participantregistrationand feedback surveys
- Relationship management with client companiesand students
- Liaise with companiesand trainersto organisetrainingdates
- Relationship management with Technological University Dublin with regards toaccredited training courses
- Responsible for all administration processes required for accredited training certificates
- ManageTMS andLMS system ensuring all information is complete andaccurate
- Track bookingsto ensure numbers are on track. Relaythis information to the wider team at weekly meetings
- Work closely with the finance team and track Ibec Academy finances
- Review quality of training material
- Ensure quality standards are upheld
Other dutiesinclude:
- Assistwith ad-hoc projects across the department
- Dealing with queries on all aspects of training administration
- Managebookings
- Invoicingpurchasesand debt collection
- Preparing costings on programmes and planning expenditure vs income for events
- Respond to requests for documentation and web based information
- Take bookings/calls related to events/training setting up presenters/venues
- Deal with internal information requests
- Issue communications/segments to members asrequired
- Website maintenance ensure overall website quality and content ismaintainedthroughout the year.
- Support publications production; quality proofing and coordination for the production
- Ensuring all databases are accurate and up to date
- Formatting documents word andPowerPoint scanningtypingand filing support
- Preparation of documentsreportsand submissions
- Diary management; travel arrangements
- Support promotional campaigns
- Co-ordinates meeting arrangements; minutes and agendas
- Manage bookings and promotion.
NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members needs on an ongoing basis the role is subject to change over time. Sector assignment may be subject to change.
ABOUT YOU
Qualifications
- Post leaving certificate qualification
Knowledge base
- Understanding of delivering service excellence tocustomers
- Fluent English
- Knowledge of information communication and web technology for service delivery
- Knowledge of Ibec Academy
- Knowledge of Ibec and its services to members
- Proficient in MicrosoftOffice(Teams Outlook Word Excel)
- Proficient in Zoom
Work Experience
- Previousexperiencein a busy environment where initiative flexibility customerserviceand organisation skills weredemonstrated; especially in relation to Marketing/Events/Training /fast paced administration activities
- Minimum 2 years office experience
- Previous experiencing working in a training department beneficial
Competencies
- Excellentcommunicatorand strong relationship building skills
- Excellent customer service skills
- Strong attention to detail
- Work on own initiative and problem solver
- Ability to multitask and manage time in afast-pacedenvironment
- Planning and organisation skills and capacity to deliver to deadlines
- Accuracy and abilityto deal withnumerical data
- Strong IT skills and capacity to see new opportunities to use technology
- Capacity to work with a number of IT systems including databases Navision Word PowerPoint and Excel
Personal characteristics
- Reliable - consistency of performance and dependability
- Hard working
- Ability to deal with pressure
- Responsive - willingness and readiness to provide service
- Courteous and friendly
- Listening/understanding
- Punctual and organised
- Team player
- Demonstrates a flexible approach to work
Bias towards action
- Collaborative work together as one Ibec.
- Dynamic approach initiatives with careful planning energy drive and resilience.
- Decisive make clear well-informed decisions.
- Agile and Adaptive embrace change and be adaptive to members needs and in ambitious situations.
- Creative and Innovative not afraid of dynamic thinking in finding solutions.
- Curious and Critical Thinking open minded and proactive in gathering data in developing opinions.
- Ambitious driven and can take responsible risks.
- Accountable committed to highest standards and takes ownership of actions.
- Continuous Improvement proactive on personal and professional development
About us
Working in Ibec
Join Ibec and further your career.
Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.
We hire people from many backgrounds who are highly knowledgeable engaging professional and most importantly passionate about business.
Join Ibec and further your career.
Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.
We hire people from many backgrounds who are highly knowledgeable engaging professional and most importantly passionate about business.
Key Skills
- Microsoft Office
- Organizational skills
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Personal Assistant Experience
- Microsoft Powerpoint
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
About Company
Working in Ibec Join Ibec and further your career. Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our ... View more
