Technical Account Management Team Lead

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt were on a mission to bring joy simplicity and earnings to neighborhoods around the world and the Mx Integrations team plays a critical role in powering this. As we continue to scale and work through complex global integrations were looking for an experienced TAM Team Lead to guide coach and empower our high-performing Technical Account Management (TAM) team.

The Mx TAM team is 10 people strong working across multiple markets and partner segments. Were entering an exciting phase of operational efficiency scalable processes and technical maturity needing a strong Team Lead to set the standard. If youre passionate about people leadership API integrations process improvement and building future-ready teams wed love to hear from you.

What youll be doing

Youll be leading the global Mx Integrations TAM team a group of technically skilled partner-facing problem solvers while also driving strategic initiatives that improve how we scale integrations at Wolt.

Day-to-day in this role youll:

• Lead coach and develop a team of 10 TAMs across multiple regions fostering a high-performing inclusive and collaborative culture.
• Drive operational excellence by designing and iterating on best practices onboarding escalation paths and documentation standards.
• Own and track team-level OKRs aligning with cross-functional partners in Product Engineering Support and Commercial teams.
• Act as a technical thought partner helping unblock your team dive into API-related issues and communicate complex integration topics clearly.
• Champion continuous improvement and AI-driven solutions to help the team scale smarter.
• Serve as a calm and clear voice in a fast-moving complex environment prioritizing impact efficiency and stakeholder clarity.
• Support hiring onboarding and strategic planning as the TAM function grows.

Our humble expectations*

Were looking for someone who:

• Has prior experience leading or mentoring technical customer-facing teams (TAMs Solutions Engineering or similar).
• Is comfortable working with APIs system integrations and troubleshooting implementation issues.
• Communicates clearly and confidently with partners merchants and internal stakeholders alike.
• Thrives in ambiguity stays cool under pressure and is energized by solving messy problems.
• Has hands-on experience driving process design documentation and operational tooling.
• Brings knowledge or curiosity around how AI can enable automation efficiency and better decision-making.
• Can manage multiple priorities and stakeholders with a sense of calm clarity and drive.

What we offer

A unique opportunity to lead a global team thats shaping how partners integrate with Wolt. The ability to make a direct impact on how we scale merchant onboarding and support. The chance to work in a hybrid tech/commercial role where strategy coaching and technical execution come together. Supportive colleagues great learning opportunities and a lot of ownership.

Next steps*

We review applications on a rolling basis and move quickly expect an initial screening call followed by interviews with key stakeholders and a final ctask round. If you have any questions feel free to reach out to your Talent Partner for this role.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.