Customer Program Manager LEAP
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
All activities providing the necessary support on pre- and post-contractual administration & management Terms & Conditions of the contract and the Management of claims. Also involves definition management and execution of risk modeling activities in support of the contract or project. Also involves definition management and execution of contract estimating processes and activities to support tenders and project reviews. Impacts the teams ability to achieve service quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.Job Description
GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion services and integrated systems. Currently it has approximately 44000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise GE Aerospace is committed to inventing the future of flight lifting people up and bringing them home safely.
Site Overview
For 45 years in China GE Aerospace has committed to developing and investing in Chinas aviation industry with reliable efficient sustainable and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the markets quality growth propelled by technological innovation and digitalization. Together with our partners we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.
Role Overview
All activities providing the necessary support on pre- and post-contractual administration & management Terms & Conditions of the contract and the Management of claims. Also involves definition management and execution of risk modeling activities in support of the contract or project. Also involves definition management and execution of contract estimating processes and activities to support tenders and project reviews. Impacts the teams ability to achieve service quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
The Ideal Candidate
- Responsible for the profitability and customer satisfaction for assigned contracts
- Execute both CSA and T&M contract to fulfil customer SV needs.
- Assist in sales campaigns for services contract restructuring
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility including control of resources and influences policy formulation.
- Lead shop COM team in the SV fulfillment and drive shop performance.
- Interprets simple internal and external business challenges and recommends best practices to improve products processes or services. Stays informed of industry trends that may inform work.
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational product management manufacturing technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
- May lead functional teams or projects with minimal resource requirements risk and/or complexity. Communicates difficult concepts and may influence others options on particular topics. May guide others to consider a different point of view.
Required Qualifications:
- Minimum 8 years working experience in aviation industry is required with at least 3 years in customer services or sales preferably with airlines customer.
- Bachelors degree or above from accredited university is required. Aerospace related degree is desired
- Knowledge or experience on MRO shop operation is highly desire
Proficiency in English and Mandrin for both written and oral communication
Preferred Qualifications:
- Strong communication and interpersonal skill.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
- Good financial analytical skill
At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Airspace EfficiencyIncrease airspace efficiency with data-driven flight path design and airspace analytics
