Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Our medical devices help more than 10000 people have healthier hearts improve quality of life for thousands of people living with chronic pain and movement disorders.
About the Role
We are seeking a Customer Service Representative to join our dynamic team. This role is critical in ensuring seamless order processing exceptional customer support and compliance with internal procedures. You will act as the primary point of contact for hospitals and internal stakeholders ensuring accuracy efficiency and a positive customer experience in a fast-paced deadline-driven environment.
This role will be an Office Based in our lovely Solihull office.
What Youll Do
Order Management:
Receive and process all hospital orders within daily deadlines.
Create and manage sales orders and invoices accurately and promptly.
Monitor queues for automation opportunities and backorder follow-ups.
Customer Support & Issue Resolution:
Handle customer complaints investigate issues and organize return shipments.
Issue credit notes for returns and complaints within procedural deadlines.
Manage a busy mailbox for queries and orders ensuring timely responses.
Pricing & Documentation:
Follow up on pricing discrepancies with Tender Sales and Division Managers.
Produce relevant documentation including packing lists invoices and credit notes.
Logistics & Coordination:
Liaise with approved logistics partners for pickups deliveries and emergency requests.
Investigate courier claims and maintain regular communication for smooth operations.
Compliance & Reporting:
Support Product Event Reporting (PER) and collaborate with Territory Managers.
Assist in FSCA (Field Safety Corrective Action) implementation with Quality and Sales teams.
Maintain master data (customers materials) and adhere to company policies including the Code of Business Conduct.
What Youll Need
Education & Experience:
Minimum GSCE standard; A-levels preferred.
Prior experience in customer service or sales advisory roles is ideal (medical sector experience is a plus).
Skills & Competencies:
Excellent written and verbal communication skills.
Strong organizational ability and attention to detail.
Customer-focused mindset with a positive attitude under pressure.
Ability to thrive in a deadline-driven environment.
Team player with strong interpersonal skills for internal and external contacts.
Technical Knowledge:
Proficiency in Microsoft Office.
SAP experience is highly desirable.
Why Join Us
Be part of a collaborative team that values customer excellence and operational precision.
Opportunity to work in a dynamic healthcare environment with meaningful impact.
Continuous learning and development opportunities.
As youd expect from a global healthcare company we offer a fantastic range of benefits to support you and your family including competitive salaries a superb defined contribution pension scheme private healthcare life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
United Kingdom : Blythe Valley Park Elder (Plot C1b) Central Boulevard Solihull
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
