Interim Wellness Assistant Manager Northampton

River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperatives mission of creating a just marketplace that nourishes the community.

Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team we work to leverage our grocery retails economic impact for positive social change in the food system our environment and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

Our cooperatively-owned business values working together in partnership with our local food producers other vendors and service providers community organizations employees and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees business partners customers local economy the common good of our community and the environment.

Our friendly store operations specializing in fresh local organically grown and natural foods builds community resilience and grows our local economy. We work hard and have fun doing it act with honesty kindness and respect and strive to improve every day.

Position: WELLNESS ASSISTANT MANAGER

Requires open availability including evenings and weekends.

Status: Reports to the Store Manager

Supervises Wellness Team

Pay Level: VIII exempt.

Purpose: The Wellness Assistant Manager provides a high level of service to River Valley Co-ops internal and external customers and is responsible for building and maintaining a friendly and welcoming atmosphere within our Co-op locations. The Wellness Assistant Manager is responsible for providing leadership to Wellness Department operations and financial performance establishing and sustaining relationships with consumers and providing guidance and direction to our Wellness Department staff. Additionally the Wellness Assistant Manager assists in maintaining a department culture of engagement and creativity through training and positive influence.

Essential Duties & Responsibilities

PURCHASING

• Order to refill maintain the balance of enough stock to meet sales without carrying too much inventory and meet inventory turn targets. Train and support staff to do the same.
• Ensure orders and invoices are processed correctly and on time through our Point of Sale and financial systems.
• Establish and maintain ordering schedules monitor out-of-stock orders and shift to secondary vendors to avoid them whenever possible.
• Place orders and oversee ordering by staff.
• Partner with the Store Manager and Senior Wellness Manager to purchase products for special deals and promotions. Ensure adequate and timely supply of promoted products.
• Attend trade shows as needed.
• Arrange for cross-training to ensure adequate backup for ordering.
• Partner with the Store Manager and Senior Wellness Manager to conduct periodic price surveys of identified competitors.
• Partner with the Store Manager and Senior Wellness Manager to ensure new products are effectively launched.
• Ensure all new items are added to the Point of Sale before they are put on the shelf.
• Review invoices for accuracy in promotional deals discounts costs selection and department breakout.
• Ensure invoices are delivered to the Finance department by the weekly cutoff date.

MERCHANDISING / PRODUCT KNOWLEDGE / FINANCIAL

• In partnership with the Store Manager and Senior Wellness Manager ensure product displays are eye-catching seasonally appropriate and shoppable with accurate and attractive signage following merchandising principles.
• Implement store signage programs as developed with Marketing and monitor that the department meets signage standards.
• In partnership with Category maintain accurate shelf tags and signage.
• Ensure that all product displays both inside and outside the building are clean rotated full and require signage.
• Assist in planning and implementing seasonal programs.
• Participate in department re-sets as assigned by the Store Manager and Senior Wellness Manager.
• Support and follow a schedule for in-store product demonstrations.
• Lead sales changeover in partnership with the Store Manager and Senior Wellness Manager and Category execute planned displays ensure signage accuracy and that the store is correctly signed before opening on sales changeover days.
• Provide product information for internal communications promotions staff and customers as needed or as directed by the Store Manager and Senior Wellness Manager.
• Review departmental financial reports (sales labor margin and turns) with the Store Manager and Senior Wellness Manager.

DEPARTMENT OPERATIONS

• Receive product deliveries and oversee receiving by staff following established receiving procedures.
• Get credit from suppliers where applicable for returned damaged spoiled goods. Coordinate storage of items to be returned to suppliers. See if those unsellable items are properly disposed of.
• In partnership with the Store Manager and Senior Wellness Manager markdown items as needed to reduce losses; track shrink if there are margin problems and understand the quarterly percent of shrink.
• Maintain displays and storage areas in clean orderly condition meeting health and safety standards.
• Lead quarterly inventory counts and schedule staff to ensure efficient accurate and timely completion of the inventory.
• Maintain department equipment in working order. Advise Store/Facilities Management of equipment repair or replacement needs.
• Stay current with all delivery schedules and ensure that staff and area are prepared for incoming deliveries.
• In partnership with the Store Manager and Senior Wellness Manager ensure that all communication and signage are DSHEA compliant.
• Follow the special order system to promptly and accurately respond to customer requests.
• Assist in special events demos food fairs etc.
• Maintain a department cleaning schedule and see that it is followed.
• In partnership with the Store Manager and Senior Wellness Manager create and update opening and closing checklists and ensure they are followed.
• Monitor and train staff to increase their knowledge about safety sanitation and accident prevention principles.
• Ensure proper purchasing receiving and storage for safe product integrity.
• Ensure orders are checked in and invoices are processed promptly.
• Ensure all items are scanned before stocking.
• Organize label and maintain backstock areas keeping stock levels within the space allocated for them.
• Follow our standard for welcoming informative customer service that meets DSHEA regulations and leads staff to meet the standard.
• Participate in department store category and co-op leadership meetings.

PERSONNEL & TRAINING

• Hire qualified applicants following the established procedure.
• Assist with maintaining a comprehensive training manual for all Wellness staff.
• Facilitate new staff member training:
  • Culture and behavioral expectations.
  • Policies and procedures.
  • On-the-job training.
• Perform an assessment of the probationary period for all new staff.
• Review payroll for direct reports communicate with HR regarding any deviations from schedule and respond to time-off requests within seven days.
• Partner with the Store Manager to complete required staff evaluations and address any staff performance issues including progressive discipline.
• Ensure all Wellness staff are completing assigned training including Paycom.
• Utilize interpersonal and communication skills to lead the Wellness department staff.
• Inspire department staff to deliver outstanding customer service including product knowledge around taste use and storage finding and selecting products greeting customers who are within 6 feet and creating a welcoming and delightful shopping experience.
• Display leadership by providing a positive work environment counseling employees as appropriate and demonstrating a dedicated and professional approach to management.
• Assist with reviewing staffing levels to ensure that operational needs and financial objectives are met.
• Stay current on developments in the natural products industry through reading trade publications.
• Schedule staff and participate in staff training as directed by the Store Manager and Senior Wellness Manager.
• Write schedules ensuring they are within budget and posted for staff according to guidelines.

ALL STAFF DUTIES

• Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other co-op documents.
• Regular predictable attendance.
• Keep the office orderly and clean.
• Maintain a positive attitude.

• Perform all other duties as assigned by the Store Manager or Senior Wellness Manager.

Qualifications

ESSENTIAL

• Two (2) years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of and passion for current trends in the natural foods industry.
• Working knowledge of basic human physiology.
• Outstanding customer service skills.
• Attention to detail and good organizational skills.
• Flexible - willingness to be open to learn and to take on new responsibilities.
• Demonstrate objectivity neutrality and calm.
• Demonstrate accuracy and thoroughness.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.
• Ability to write reports business correspondence and procedure manuals.
• Ability to understand and use calculations needed to manage payroll project sales and manage department expenses.
• Ability to effectively present information and respond to questions from groups of managers committees suppliers customers and staff.
• Ability to read and comprehend instructions.
• Ability to work as a collaborative team player.
• Ability to follow through on systems procedures and policies.
• Ability to work efficiently and safely in a fast-paced environment.
• Ability to be flexible and to adapt to changing conditions quickly.
• Ability to manage time with consistent weekly deadlines for reporting and other time-sensitive assignments.
• Ability to use computers and applicable software and programs specifically Microsoft Office and Google Suite.
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds.

FUNCTIONAL

• Ability to exert well-paced mobility for up to 8 hours including standing walking bending and squatting.
• Ability to use hands or fingers to handle or feel.
• Specific vision abilities required by this job include close vision and distance vision.
• Repetitive use of hands for grasping pushing pulling and fine manipulation.
• Ability to use office equipment; computer Point of Sale scanner fax copier.
• Ability to work in cold wet conditions.
• Ability to lift up to 50 lbs.
• Ability to commute between Co-op locations.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functional job duties.

PREFERRED

• Natural and local foods (retail wholesale).
• The ability to speak Spanish French or Swahili is a plus.

River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.