Windows and Doors Field Service Technician

ABOUT THE ROLE
The Windows and Doors Field Service Technician is responsible for performing advanced field diagnostics repairs and installations of windows and doors. This role requires strong technical knowledge of window and door systems materials and installation practices as well as the ability to lead multi-technician jobs conduct water tests and handle escalated warranty concerns. The ideal candidate demonstrates advanced product knowledge excellent communication skills and the ability to deliver a high level of customer satisfaction while ensuring safety and quality in all service activities. The ideal candidate will also reside in the Albany Eugene or Salem Oregon area.

WHAT YOULL DO

• Field Technician Responsibilities: Basic repairs inspections safety compliance inventory vehicle operation and customer service.
• Window & Door Knowledge: Demonstrate expertise in multiple window types (single-hung double-hung casement sliding) and door systems including repair and replacement techniques.
• Material Expertise: Work with different window and door materials (wood vinyl aluminum and various glass types) with proper techniques and care.
• Tools & Techniques: Utilize a range of tools such as drills sealants pry bars caulk guns and power tools with proficiency and accuracy.
• Diagnostics & Hotline Support: Perform diagnostics and provide technical support via phone and email to internal and external stakeholders.
• Water Tests: Conduct water tests according to company protocols and document results using internal software.
• Installation Practices: Apply knowledge of window and door installation practices to evaluate and support field projects.
• Multi-Technician Job Management: Organize and coordinate jobs requiring two or more technicians ensuring effective collaboration with internal teams and customers.
• Escalation Management: Deescalate warranty or service concerns professionally maintaining customer confidence and satisfaction.
• Advanced Repairs: Perform specialized repairs including water intrusion fixes shaped products and installation diagnostics.
• Customer & Sales Support: Maintain strong relationships with customers and sales teams by providing clear communication accurate documentation and dependable service.
• Product Knowledge Development: Expand and apply knowledge of company products and industry standards to support advanced fieldwork.
• Travel: Travel within assigned territory daily; overnight travel may be required depending on territory.

SKILLS & QUALIFICATIONS

• Strong verbal and written communication skills including the ability to write professional emails reports and documentation.
• Strong organizational skills to manage multi-technician jobs.
• Excellent customer service and escalation management skills.
• Detail-oriented with the ability to complete advanced repairs accurately.
• Physical stamina and dexterity; ability to lift and carry up to 50 lbs consistently climb ladders and work at heights.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented adaptable and committed to safety and quality.

WHAT YOULL NEED

• Education: High School Diploma or equivalent required.
• Certification: AAMA Installation Training certification preferred.
• License: Valid drivers license with ability to successfully clear an MVR check.
• Experience:
  • 35 years of general construction or building material installation experience preferred.
  • 35 years of fenestration manufacturing or installation experience preferred.
• Technical Skills:
  • Proficiency with hand and power tools.
  • Ability to complete advanced diagnostics repairs and documentation.
  • Strong understanding of installation practices for windows and doors.        

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands 

Our teams are at the heart of our purpose to positively contribute to the communities where we live work and play. Full-time* team members receive** medical dental and vision benefits starting day 1. Other benefits include PTO paid holidays FSA life insurance LTD STD 401k EAP discount programs tuition reimbursement training and professional development. 

*Full-time is defined as regularly working 30 hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If youd like to view a copy of the companys affirmative action plan for protected veterans or individuals with disabilities or policy statement please contact Human Resources at or If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application please contact Human Resources at or This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

 

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for some cases job-seekers are being contacted directly both by phone and other instances these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Remote Work :

Yes

Employment Type :

Full-time