Manager, Digital Product, WeChat

JOB SUMMARY:

This critical role will oversee the operational processes and systems that support the full product lifecycle across our portfolio of digital products and platforms.
Manage the product operations responsible for product feedback requirement in-take planning maintenance and end-of-life activities.
Develop and implement operational best practices processes and tools to streamline product delivery and ongoing operations.
Collaborate closely with product management engineering and other cross-functional teams to ensure operational readiness and alignments.
Drive operational excellence through metrics reporting risk management and continuous process improvement.
Identify and resolve operational risks issues and bottlenecks across products and services.
Ensure operational compliance with regulatory requirements security policies and quality standards.

CANDIDATE PROFILE

Education and Experience
Required:
5 years of experience in product operations program/project management PMO or related technology operations role.
Proven ability to lead and manage teams of operations professionals and service provider resources.
Strong understanding of software/product development lifecycle operational processes and best practices.
Excellent problem-solving analytical process improvement and governance skills.
Outstanding organizational communication stakeholder management and leadership abilities.
Experience with agile approach and operational tools/systems for product lifecycle management.
Flexibility and adaptability to thrive in a fast-paced and dynamic environment with the ability to prioritize and manage multiple competing priorities.
Bachelors degree in a technical field or project management; PMP or relevant certification preferred.

Preferred:
Demonstrated success leading medium- to large-scale initiatives operations.
Experience with and knowledge of digital outsourcing activities in a managed service environment.
Proven management experience in product development across waterfall and agile environments.
Experience in hospitality or Food & Beverage industrial.
Rich experience in managing and working with diverse geographical Global teams.

CORE WORK ACTIVITIES

Document platform manual guide and training materials conduct training and workshops maintain MGS page.
Optimize product operation process to engage team collaboration within cross-functional teams.
Optimize process to govern operation service providers provide operation support within aligned SLA per SOW.
Lead WeChat product in-take PI planning product communication.
Manage production functional incident/non-functional incident process identify root cause and analysis business impact.
Track incidents response and drive issue triage with service providers product team and engineering team.
Support for product inquiry finance inquiry SOP inquiry from properties and corporate teams.
Support for property platform active/inactive status update.
Product & platform account management for properties and corporate team users.
Support for security legal and compliance request follow with required actions.
Provide monthly operation report to summarize all incidents and inquiries.

LEADERSHIP COMPETENCIES

Create Belonging - Build relationships by promoting an environment of collaboration trust respect opportunity and inclusion.
oIs aware of how own behaviors impact others.
oRespects others and welcomes their differences in the perspectives backgrounds and experiences.
oActively listens anticipates and delivers on the needs of customers and associates.
oFosters loyalty by building rapport and communicating effectively with partners/customers.

Develop Others - Develop diverse inclusive and high-performing talent and teams.
oShows an understanding of performance expectations and works with manager to set and prioritize developmental goals.
oBuilds relationships to attract top talent and participates in the hiring and on-boarding process for new associates.
oModels company culture of service opportunity respect fair treatment and inclusion.

Lead Change - Courageously lead change innovation inspire others through optimism and adapt to changing business needs.
oDemonstrates agile thinking and courage; adapts to changing or stressful situations by staying calm and focused remaining optimistic asking clarifying questions and using available resources.
oCommunicates effectively by expressing ideas concisely actively listens and responds to others with understanding and appropriately interprets verbal and non-verbal behavior.
oDisplays professionalism and gains respect from others.
oMakes effective and timely decisions by collaborating with others asking questions to gather information and identifying and considering alternatives and possible impact.

Learn & Excel - Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.
oSets career goals and identifies areas for development; takes steps to achieve goals using available resources seeking challenging assignments sharing learnings and best practices with others and completing assigned training on time.
oIdentifies innovative ways to improve productivity as well as associate and external partner/customer satisfaction.
oDemonstrates technical excellence by maintaining up-to-date knowledge of job-relevant technologies performing technical and complex tasks to solve problems and by communicating the benefits of specific techniques in area of expertise.
oContinually strives to learn and build expertise in new areas and identify ways in which to apply skills knowledge and insights across situations and tasks.

Deliver Results - Set ambitious goals create alignment and drive execution.
oLearns from mistakes and takes responsibility for being innovative and delivering work that exceeds requirements.
oContributes to setting shared goals for the team or department and works effectively with team members to meet shared goals.
oStays organized and manages workload by requesting and using available resources prioritizing activities and making adjustments when appropriate and anticipating and discussing possible challenges to completing assigned work with manager.
oAccepts feedback and coaching and incorporates changes into work and behaviors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.