Client Support Specialist

ABOUT US: 

Synergy Sports is a global company that serves the elite basketball and baseball markets around the world via a suite of services. Synergy on-demand video-supported basketball and baseball analytics are utilized by all aspects of professional and collegiate organizations from coaching staffs to GMs. 

As a Client Support Specialist you will be the frontline connection between Sportradar and our clientshelping them succeed resolving issues with confidence and strengthening long-term partnerships. Youll combine customer service excellence technical curiosity and a passion for sports to deliver fast accurate and friendly support.

This is an ideal opportunity for someone who loves sports is energized by problem-solving and wants to grow their career in a dynamic high-tech environment.

THE CHALLENGE:

• Serve as the primary point of contact for inbound and outbound client communications (calls emails and tickets).
• Develop a deep understanding of Sportradars products data feeds APIs and tools to deliver accurate solution-focused support.
• Troubleshoot issues by researching replicating and documenting findings; escalate using ITSM platforms (e.g. Jira ServiceNow) when needed.
• Proactively assess client needs and provide guidance best practices and alternative solutions.
• Maintain high customer satisfaction through timely responses clear communication and a client-first mindset.
• Support internal initiatives special projects and process improvements as assigned.

ABOUT YOU:

• Experience in customer support technical support or another client-facing role.
• Excellent written and verbal communication skills with strong attention to detail.
• A passion for sportsthe ideal candidate follows major leagues and understands the rhythm of the sports calendar.
• Strong analytical and problem-solving skills; ability to troubleshoot issues logically.
• Proficiency with Windows and macOS.
• Ability to multitask effectively in a fast-paced environment.
• Flexibility to work nights weekends and holidays to support global clients.
• Preferred: experience working with APIs data integrations and ITSM tools such as Jira or ServiceNow.

KEY COMPETENCIES: 

• Customer Service Excellence
• Technical Troubleshooting
• Active Listening & Empathy
• Clear and Professional Communication
• Time Management & Prioritization

WORK SCHEDULE:

• Shifts may include 8:00 AM5:00 PM
• Coverage spans 7 days per week
• Monthly schedules are provided in advance

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Offices in Europe Asia and US) including various social events and teambuilding. 
• Flexibility to manage your workday and tasks with autonomy. 
• A balance of structure and autonomy to tackle your daily tasks. 
• Vibrant and inclusive community including Women in Tech and Pride groups which welcome all participants. 
• Global Employee Assistance Programme. 
• Calm and Reulay app (leading well-being apps designed to support focus quality rest mindfulness and long-term mental resilience). 
• Online training videos. 

While we appreciate the flexibility and benefits of working from home we strongly believe that coming together in person fosters stronger connections encourages collaboration and drives innovationboth as individuals and as a company. The energy shared ideas and team support we experience in the office strengthen the foundation of our success and culture. For this reason we are an office-first business operating on a hybrid model with team members working in the office three days a week to build relationships exchange ideas and grow together. 

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 
• Two Technical Interviews: Meet with the Technical team and later with the Hiring Manager to dive into your solution as also discuss team fit.
• Onsite Interview: Meet with the local team and tour our local office for a final meet and greet.
• Finals Steps: Receive feedback and if successful an offer! 

Pay: $21.63 HR

Additional Information :

Sportradar intends to offer the selected candidate base pay within this range dependent on job-related non-discriminatory factors including but not limited to experience qualifications and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package performance bonus program equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!

Remote Work :

No

Employment Type :

Full-time