Front Office Receptionist
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Job Location:
King Abdullah Economic City - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Register and process check in for all arrivals.
Handle guest check outs efficiently and professionally.
Update guest information into the computer after a complete check in.
Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message mail and package to Guests.
Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned.
Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
Handle safe deposit boxes in a accordance with policies and procedurres.
Report any unusual occurrences or requested to manager.
Be aware of the hotel accident Prevention Policies.
Ensure the cleanliness and neatness of front office area.
Ensures that all guests are greeted on arrival & departure of the hotel.
Review log book verify outstanding and follow up pending. Identify if any special assignment for the daily
.Check Hotel situation occupancy functions groups VIPs
At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations
Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
Review and update Logbook
Check equipments
Be Smart well groomed and maintain a friendly and cheerful disposition all the times
Oversee the day to day operations
Report regularly on happening to Asst. FO/FOM
Fire Procedure
First Aid Procedures
Handle guest complaints and report to manager
Qualifications :
University Degree in Hotel Management minimum 1 year in a similar role star Hotel.
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
