Front Desk Agent (Saudi National)
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Job Location:
Umluj - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose:
As a Receptionist / Front Desk Agent at SLS Red Sea you will be the first point of contact for our guests setting the tone for an engaging and elevated stay experience. With a deep understanding of SLS brand values you will handle all aspects of guest arrivals departures and in-house services with style attention to detail and confident personalization. Your role is pivotal in creating memorable first impressions delivering seamless check-ins/outs and ensuring that each guest feels recognized understood and at home.
Duties & Functions:
Warmly welcome all guests with genuine enthusiasm and a personalized approach.
Conduct efficient check-ins and check-outs ensuring all required guest information is accurately recorded and profiles are updated.
Escort guests to their rooms when necessary especially VIPs ensuring a smooth and informative transition into the hotel experience.
Process payments handle deposits issue keys and explain room and hotel features.
Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.
Recognize repeat and VIP guests anticipate their needs and tailor the interaction accordingly.
Provide accurate information about the hotels facilities outlets and local area happenings.
Proactively manage guest requests and resolve issues or complaints efficiently ensuring feedback is logged and followed up in the appropriate systems.
Handle special requests before during and after stays ensuring guests feel genuinely cared for.
Maintain effective communication with other departments (Housekeeping Concierge Engineering F&B Reservations) to fulfill guest needs swiftly.
Maintain detailed shift handovers ensuring seamless team transitions and continuity of guest service.
Attend daily briefings and remain informed on occupancy arrivals departures events and internal updates.
Operate the Property Management System (preferably Opera Cloud) confidently for all Front Office functions.
Manage the Reception email inbox professionally and timely.
Perform regular checks on registration cards guest buckets and ensure compliance with Data Quality Standards.
Monitor float accuracy process currency exchanges paid-outs and follow cash handling procedures.
Close cashier audits at shift end ensuring alignment of balances and documentation.
Identify upselling opportunities across rooms suites F&B outlets and spa supporting revenue targets.
Enroll guests into loyalty programs such as Disloyalty aiming to meet or exceed set conversion goals.
Uphold the privacy and confidentiality of all guest information.
Comply with the hotels credit policy and all SOPs related to cashiering and guest services.
Adhere to all Health Safety & Hygiene procedures and be familiar with fire and emergency protocols.
Additional Information :
- Participate in the Quality improvement process
- Maintain a close relationship with other department Managers/heads.
- Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
