Specialist- Bespoke
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Incident Management: Receive log and resolve incidents related to our software and systems.
- Service Request Fulfillment: Manage and fulfill service requests efficiently and effectively.
- Problem Management: Identify root causes of recurring incidents and implement preventive measures.
- Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base.
- Technical Support: Provide technical assistance and guidance to end-users.
- Collaboration: Work closely with other teams to ensure smooth operations.
Qualifications and Skills
- Minimum 5 years of experience in a technical support role.
- Proficiency in SQL (PL) and relational databases.
- Strong understanding of Linux and Windows environments and commands.
- Strong Knowledge of Core Java and Advance Java Hands on experience on Coding.
- Experience with ITIL framework.
- Certification in ITIL or other relevant IT certifications. (Preferred)
- Experience with ticketing systems (e.g. Jira ServiceNow).
- Ability to learn and adapt quickly to new technologies and processes.
- Familiarity with incident and service management processes.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
UPL sustainable agriculture technology offer smart farming practices & innovative crop solutions to farmers & agribusinesses. Join us in creating a better tomorrow through sustainable agriculture.
