Security Engineer- Focused Services (Cortex Cloud)

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods techniques and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams creating an environment of transparency that ultimately leads to better products better working environments and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure which means youll need to move quickly thoughtfully and provide technical assistance as needed (often in high pressure situations).

Your Impact

• Provide customers on-site support deployment and implementation knowledge transfer configurations troubleshooting and standard methodologies to customers via phone e-mail and web.
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
• Provide post sales technical support while handling support cases to ensure issues are recorded tracked resolved and follow-ups finished in a timely manner.
• Work to reproduce customer issues and qualify critical issues.
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
• Build a positive customer experience by working closely with Development Sales Quality Assurance and Marketing
• Responsible for reviewing user documentation for training materials technical marketing collateral manuals problem solving guides etc.
• Provide on-call support 24x7 on an as-needed basis including travel to customer sites for critical situations to expedite resolution.
• Work shoulder to shoulder with the Sales and Sales Engineering Teams.

Qualifications :

Your Experience 

• 5 years of hands-on technical knowledge in support troubleshooting and customer-facing environments.
• Experience as a Professional Services engineer handling deployment implementation and integration projects for customers.
• Solid understanding of cloud infrastructure security processes and core concepts across AWS Azure and GCP.
• Strong knowledge of operating systems virtual machines and containers. 
• Solid understanding of networking fundamentals: TCP/IP DNS IP routing and security protocols/procedures (HTTP/HTTPS IPSec NAT).
• Experience with containers and orchestrators (Openshift Kubernetes Docker) CI/CD pipelines Terraform Ansible container registries serverless environments.
• Basic to intermediate Linux skills including filesystem navigation user and permission management log analysis networking commands (curl wget tcpdump) system monitoring and basic shell scripting.
• Familiarity with scripting and configuration formats: Python JSON YAML and Bash.
• Strong consulting project management time management and organizational skills.
• Proven ability to act as a trusted advisor delivering business value and interacting effectively with technical and non-technical stakeholders.
• Full professional fluency (written and verbal) in both English and Hebrew. 
• Strong problem-solving critical thinking teamwork and relationship-building abilities.
• Prior experience with IDF computer units - a plus.
• Active Israeli MOD security clearance - a plus.

Bonus Skills

• Prior experience in similar vendor Technical Support Centers.
• Knowledge of CNAPP CSPM cloud security certifications or cloud compliance tools.
• SaaS experience CI/CD processes and Infrastructure as Code familiarity.

Additional Information :

The Team

Our technical support team is essential to our success and mission. As part of this team you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers needs. As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised in fact youll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Were a fast-growing immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks protecting every day transactions in the digital environment. It means were good at scaling quickly to new threats get fulfillment from resolving new problems and think about things just plain differently.

#LI-NS14

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time