Spanish Speaking-Order Management Specialist Customer Service level 2

As an order management specialist you are responsible for the wing to wing management of the order starting from order entry working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the orders and proactively communicating with customers and the case of urgent requests you will also be working with planning on order expediting. You will also be responsible for customer and key customers queries both in written and over phone.

Tasks and responsibilities / Feladatok és felelősségek:

Order management 

• Processing orders CMS & AI in SAP 

• Processing complex orders

• Processing orders for key accounts 

• Managing order related issues to enable delivery to customers on time in full 

• Handling special queries urgencies with continuous professional communication with our existing customers and stakeholders 

• Project billing 

Account Management

• Handling queries to meet customer expectations 

• Root cause analysis to identify process gaps in order to improve customer experience 

• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP 

Qualifications :

• Advanced level of Spanish and English skills 

• 2 years relevant professional experience 

• Accuracy and attention to details 

• Time management and allocation of priorities 

• Effective and professional verbal and written communication both with internal and external customers

• Good problem-solving capability 

• Customer service attitude with ownership on any kind of queries 

• Logical thinking analytical mindset Reporting skills 

• Proficient IT skills including Excel and Google Workspace

• Team Player 

• Solid SAP knowledge and experience as a user

• Experience in customer service / order management

Desired Characteristics

• University or college degree 

• experience 

• Mentor/Coaching attitude 

• Additional relevant foreign language knowledge 

• Process improvement and project management mindset

What we offer: 

Motivated professional team 

Family-friendly and environmentally conscious corporate culture 

Value-creating tasks and challenges 

Competitive salary 

Regular training and development opportunities 

Cafeteria benefits 

Medicare private health insurance 

Life insurance 

Employee assistance program (e.g. legal health psychological counseling medical screenings)

Employee referral bonus

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time