Doorperson

An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO.

Reporting into Head Concierge you will be responsible for the arrival and departure experience of our guests as well as managing the public areas of the hotel ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

You will also support the Valet team with parking and retrieving cars.

Specifically as the Doorperson:

• You will promote positive colleague relations through an environment that encourages open communication trust mutual respect and continuous feedback.
• You will be an effective communicator who adheres to both legal/statutory responsibilities and Company Policies and procedures.
• Assist with managing guest experience throughout the guest journey.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships
• Managing time sensitive targets
• Confidently welcoming and greeting guests to raffles standards using name recognition whenever possible.
• Assist the luggage valet parkers concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Escorting guests and luggage trough the building answering questions and queries in a confident and honest manor.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned

What are we looking for

• Driving licence essential
• Ability to communicate clearly and efficiently in English both verbal and written.
• Recent experience within in 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• To be detail-oriented
• Distinctive professional and warm personality

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
• Length of service awards for every year of service
• We offer Life Assurance to all our colleagues
• Enhanced sick pay
• Enhanced maternity paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you  
• Fun-filled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accors extensive brand portfolio

What are the Raffles Values

Be You: Be creative innovative and enthusiastic showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work :

No

Employment Type :

Full-time