Managing Director Preqin Global Head of Digital Client Experience

London - UK

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

About this role

GlobalHead of Digital Client ExperienceManaging Director

Location: LDN or NY

About the Role

Werelooking for a proven Client Success leader to build scale andoptimizea high-performing team. A strategic operator who thrives in fast-paced high-volume environments. This person needs to be a transformation expert with a start-up mindset to build a strategy delivering client success excellence to thousands of clients across the globe while enabling our future growth to be delivered at scale. The leader will have experience in building global teams expert knowledge onleveragingtechnology automationAIand data-driven insights to drive client adoption retention and expansion. As a senior leader you will drive alignment across executive stakeholders represent the voice of the client at the leadership table and ensure client success is a growth engine for the business. You will balance strategic vision with operational excellence leading through influence and building a culture of client-centricity acrossPreqinto build and scale a multi-tier Digital Client Success organization blending digital/tech-touch programs while fostering a culture of accountabilityinnovationand continuous improvement.

Yourrole and impact

As the GlobalHead of Digital Client Experience you will design and execute a client success strategy that balances personalization with automation ensuring our clients achieve measurable value at scale. You will partner with client services product marketing and sales teams to deliver outcomes that deepen client relationships and drive long-term growth.

Responsibilities include:

Strategy & Vision: Definedesignand lead the client success strategy for a high-volume tech-led model balancing human touch with automation.

Team Building & Leadership: Recruit develop and scale a global high-performing Client Success team with clear career paths and structured training.

Operational Excellence:Establishscalable processes across onboarding adoption renewal and expansion. Implement strategies toredesign the client journeybalancinghuman touch with automation across thousands of accounts.

Technology Enablement:Implement and be a championof digitalclient experiencetechnologyplatforms automation and AI to deliver proactive predictive and personalized client experiences at scale.

Customer Experience: Ensure clients achieve measurable outcomes and a seamless experience regardless of their size or complexity.

Metrics & Insights:Establishand track success KPIs (retention NRR adoption CSAT etc.) using data to inform strategy and continuous improvement.

Cross-Functional Collaboration: Partner with Product Sales and Marketing to align client feedback with product roadmap and growth initiatives.

Thought Leadership: Serve as a client advocate and industry voice shaping how we define and deliver success at scale.

Growth & Advocacy:Partner with Sales to drive expansion upsell and advocacy within the client base. Build programs that turn clients into champions case studies and references. Ensure measurable outcomes and business value are delivered consistently.

Experience and Qualifications:

15 years of progressive leadership experience inClient Success Customer Experience or Customer Operationsin SaaS technology-enabled services or high-volume customer environments.

Proven experience building and scaling Client Success organizations servingthousands of customers/accounts globally.

Strong background intech-enabled customer engagement(automation AI digital success motions CRM/CS platforms).

Demonstrated success drivingretention NRR and customer advocacyas part of executive leadership.

Exceptional leadership skills with experience building and motivating diverse distributed teams and influencing cross-functional stakeholders at the executive level.

Exceptional communication executive presence and change leadership skills.

Experienceoperatingin fast-paced high-growth and rapidly evolving businesses.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.

Required Experience:

Director

About this roleGlobalHead of Digital Client ExperienceManaging DirectorLocation: LDN or NYAbout the RoleWerelooking for a proven Client Success leader to build scale andoptimizea high-performing team. A strategic operator who thrives in fast-paced high-volume environments. This person needs to be a ...