Senior Genesys Cloud CX Functional Analyst

The Senior Genesys Cloud CX Functional Analyst will play a key role in designing configuring and optimizing customer interaction solutions within a large multi-client enterprise environment. This is a hands-on functional and partially technical role that requires deep knowledge of Genesys Cloud CX including Путуыны Architect routing IVR and integrations. The person in this role will act as a bridge between business requirements and system implementation ensuring the designed solutions are both functionally sound and technically achievable.

Responsibilities:

• Analyze and translate business requirements into detailed functional and configuration specifications for Genesys Cloud CX.
• Design end-to-end customer interaction flows in Genesys Architect including call routing IVR logic queues and digital channels.
• Configure and test Cloud CX features such as user roles routing logic queues wrap-up codes and reporting views.
• Participate in system demos testing and user acceptance phases to validate that the implemented solution meets all requirements.
• Provide subject matter expertise (SME) on Genesys Cloud CX capabilities limitations and best practices.
• Document functional specifications configuration steps and release notes for operational and training purposes.
• Support post-deployment troubleshooting and enhancements in collaboration with technical teams.

Qualifications :

• 5 years of experience as a Functional Analyst or Implementation Specialist with Genesys platform.
• Strong practical knowledge of Genesys Architect call flows routing IVR digital interactions and workspaces.
• Hands-on experience with Genesys Cloud administration configuration and routing logic setup.
• Understanding of API-level integrations and interaction with external CRMs or data sources.
• Ability to interpret business requirements and translate them into functional and technical designs.
• Excellent communication and documentation skills with the ability to work effectively with business and technical stakeholders.
• Experience working in enterprise environments with multiple clients or business units.
• Familiarity with Agile or hybrid project delivery models.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time