Duty Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
The Duty Manager provides effective oversight of hotel operations during each shift. You will lead with calm confidence resolve issues in real time and ensure strong communication and continuity between teams. This role plays a vital part in maintaining guest satisfaction operational efficiency and workplace safety.
Key Responsibilities
- Supervise Front Office operations including check-ins check-outs guest enquiries and lobby experience.
- Resolve guest issues promptly and professionally ensuring exceptional service standards at all times.
- Provide operational leadership across the hotel supporting Food & Beverage Housekeeping Maintenance and other teams for smooth hotel functioning.
- Act as Chief Warden and First Responder during emergencies ensuring safety and compliance.
- Maintain a visible safety and security presence conducting routine patrols and managing incident responses.
- Make sound operational decisions in the absence of senior management ensuring continuity and service excellence.
- Ensure effective handovers and accurate reporting to support communication across all departments.
Qualifications :
- Minimum one year of experience as a Duty Manager in a hotel environment.
- Strong leadership communication and problem-solving skills.
- Proficiency in hotel systems ideally Opera plus strong skills in Microsoft Office.
- Current RSA RP First Aid and Chief Warden certification (or willingness to obtain).
- Availability to work a rotating 24/7 roster including nights weekends and public holidays.
- Full unrestricted Australian working rights.
Additional Information :
What we offer
- Free on-site car park
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
