Director of Growth Operations
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Job Location:
San Diego, CA - USA
Monthly Salary:
$ 125000 - 150000
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
ACES is driven to elevate the standards in the treatment of autism. Our team of Applied Behavior Analysis (ABA) clinicians is deeply committed to helping children with autism and related disorders reach their fullest potential through home and clinic-based services.
ACES is the only autism provider who is nationally recognized for quality care as part of Aetna/CVSs Institute of Quality. We are also an award-winning workplace where you can grow your career collaborate with a supportive team and make a lasting impact on the lives of people in your community.
As we continue to expand we are building a best-in-class Growth Operations function that sits at the center of our client acquisition engine powering everything from marketing performance to intake speed to bottom-line margin.
Position Details:
We are seeking a strategic and process-oriented Director of Growth Operations to lead and optimize the full intake-to-start growth funnel at ACES. This role is accountable for driving sustainable growth by aligning marketing performance intake operations and capacity planning into a unified strategy. The Director will set the vision for scalable systems processes and metrics that accelerate growth while ensuring operational excellence.
The ideal candidate brings a blend of growth strategy sales operations and systems leadership with a proven track record of building high-performing engines in healthcare or multi-site service environments.
Responsibilities:
Growth Strategy & Funnel Leadership
Own the lead-to-start funnel performance across inbound and outbound channels
Define and optimize growth levers that improve velocity conversion and cost efficiency
Partner with Marketing to translate lead generation into predictable client starts and campaign ROI
Anticipate bottlenecks and implement solutions to maximize throughput and client access
Process Design & Systems Optimization
Architect scalable workflows playbooks and routing logic to streamline lead handling
Partner with IT and Product teams to implement automation and system improvements
Evaluate and enhance CRM/MarTech stack to enable faster response cleaner data and better reporting
Lead continuous improvement initiatives (e.g. A/B testing funnel redesigns contact strategy enhancements)
Forecasting & Growth Planning
Develop forecasting and capacity planning models by market and region
Align growth operations planning with clinical capacity and market expansion priorities
Build dashboards and reporting frameworks in collaboration with analytics to track KPIs and forecast accuracy
Cross-Functional Leadership
Serve as the strategic counterpart to Marketing Clinical Operations and Recruiting
Drive clarity on intake-to-start protocols handoffs and SLAs across teams
Provide thought leadership on scaling patient acquisition balancing efficiency with client experience
Influence executive decision-making with data-driven insights and operational recommendations
Qualifications
Preferred Qualifications:
Strategic Operator: Skilled at connecting growth strategy with execution to deliver results
Systems Thinker: Experienced in building scalable processes and optimizing complex workflows
Data Fluent: Comfortable using funnel analytics forecasting and experimentation to drive change
Collaborative Leader: Trusted partner who fosters alignment across marketing clinical and operations teams
Qualifications:
5 years of experience in growth operations or strategy in a healthcare or multi-site services environment
Demonstrated success in leading growth operations or scaling acquisition systems at a senior level
Strong background in process design analytics and performance optimization
Proficiency with CRM/MarTech platforms and automation tools
Excellent leadership communication and project management skills
Physical Requirements:
- Ability to exert up to 10 pounds of force and lift/move up to 10 pounds
- May include without limitation the following physical demands: sitting typing and viewing a screen(s) for long periods of time
Additional Information
ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender gender identity sexual orientation marital status national origin disability age or covered veteran status. To find out more about how ACES uses employee data for business purposes see our Employee Privacy Policy ( Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Discover compassionate autism care and support services at ACES ABA. Join us in nurturing potential and fostering growth for individuals and families.
